Field Service & Technical Support Specialist - Autonomous/Robotic Equipment

Colorado Golf & Turf•Littleton, CO

8d•Onsite

About The Position

Colorado Golf & Turf is seeking a Technical Support Specialist to support the installation, setup, demonstration, troubleshooting, repair, and customer training of autonomous mowing equipment and other allied product lines. This position serves as a technical resource for both customers and internal team members, helping ensure equipment is properly installed, maintained, and operating at peak performance. The ideal candidate is technically minded, mechanically inclined, highly organized, customer-focused, and eager to learn emerging technologies. While prior experience with autonomous equipment is not required, candidates must possess strong problem-solving skills, excellent communication abilities, and the aptitude to learn software-based diagnostic systems and advanced equipment technologies.

Requirements

Strong mechanical aptitude and troubleshooting ability.
Demonstrated ability to learn and utilize technology and software platforms.
Excellent communication and customer service skills.
Strong organizational and administrative skills.
Professional appearance and demeanor.
Ability to work independently and manage multiple priorities.
Valid driver's license with an acceptable motor vehicle record.
Ability to tow a trailer or willingness to learn.
Proficiency with email, Microsoft Office, and basic computer systems.

Nice To Haves

Prior experience with autonomous equipment is not required, but candidates must possess strong problem-solving skills, excellent communication abilities, and the aptitude to learn software-based diagnostic systems and advanced equipment technologies.

Responsibilities

Diagnose and repair autonomous mowing equipment in the field and shop.
Utilize manufacturer diagnostic software, including Husqvarna Service Hub, to troubleshoot and resolve equipment issues.
Perform mechanical, electrical, software, and operational diagnostics.
Assist customers and sales personnel with technical questions and product support.
Document diagnostic findings, repairs, and recommendations accurately.
Install autonomous mowing equipment at customer locations.
Perform GPS mapping, boundary setup, software configuration, and system commissioning.
Verify equipment performance and proper operation following installation.
Conduct site assessments and identify installation requirements.
Assist with setup, delivery, and installation of allied equipment lines.
Conduct product demonstrations for prospective and existing customers.
Educate customers on equipment operation, maintenance requirements, and best practices.
Train customers to perform routine preventative maintenance and basic service procedures.
Serve as a professional representative of Colorado Golf & Turf at customer sites, trade shows, demonstrations, and industry events.
Build and maintain positive customer relationships through exceptional service and communication.
Assist with warranty claim preparation, submission, tracking, and follow-up.
Coordinate with manufacturers regarding technical issues and warranty approvals.
Assist with identifying, sourcing, and ordering parts required for repairs and installations.
Maintain accurate service records, customer communications, inventory records, and documentation.
Schedule appointments, demonstrations, installations, and service visits as needed.
Manage and track demonstration inventory and related equipment.
Safely operate company vehicles while traveling to customer locations.
Tow trailers and transport equipment for demonstrations, installations, deliveries, and service work.
Assist with loading, unloading, and securing equipment for transport.
Maintain a clean driving record and adhere to all company vehicle policies.
Assist with technical support and service activities involving allied product lines including Husqvarna, Salsco, Smithco, Foley, Cub Cadet, Hustler, and future product offerings.
Participate in manufacturer training programs and maintain product knowledge.
Perform other duties as assigned.