Field Service Technical Coordinator

Eaton Corporation•Pleasanton, CA

1d•$117,000 - $172,000•Onsite

About The Position

Eaton's ES AMER ESS division is currently seeking a Field Service Technical Coordinator. The expected annual salary range for this role is $117000 - $172000 a year. This role oversees the day-to-day operations of the office, including field service manpower, engineering, and sales support. The coordinator will assist in managing the District’s job schedule and backlog, including preparation of job plans, budgets, schedules, and personnel requirements. They will also assist in developing short-term business financial forecasts, implementing the annual profit plan, and developing cost estimates for proposals and writing negotiations.

Requirements

High School Diploma/GED or higher with a minimum of 5 years of field service experience evaluating and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 9 or more years of experience evaluating and servicing electrical distribution or control systems
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
This role is designated as a Regular Driver per Eaton’s Driver Safety Policy and requires a current, unrestricted driver’s license along with a satisfactory Motor Vehicle Record. Candidates will be સંsubject to a motor vehicle record check upon hire.
Must submit to periodic customer required background and drug screenings
This position requires you to drive an Eaton vehicle

Nice To Haves

Bachelor's degree in engineering (electrical, mechanical or engineering technology)
5+ years leading and managing large service engineering projects of complex scope
Strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions.
Strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities.
Demonstrated ability to develop and maintain customer relationships and resolve complaints.
Demonstrates financial and commercial knowledge.
Strength in leadership and coaching/mentoring of both field and office personnel
Working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations.

Responsibilities

Provide technical support for Field Service Representatives and Operations Coordinators as they execute jobs.
Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers, interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the district.
Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction.
Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.
Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter.