Field Service Coordinator
About The Position
As the Service Coordinator, you will answer incoming calls with requests for operating instructions or service of equipment. You will prepare work order notices and schedule dispatch of the Company’s in-house service technician. You will recommend the use of external contractors where needed. If you are a good fit, you will possess strong verbal and written skills and be adept in communicating with all levels within the company and within the customer’s organization. The right person will conduct recurring routine tasks in a detailed and organized manner that affect cross department and functional success. Being able to multitask, learn quickly, and be flexible in all situations are a must.
Requirements
- Experienced administrator
- Excellent organization and customer service skills
- Proven ability to multi-task, managing multiple projects
- Strong verbal and written communication skills
- Microsoft Office proficiency – Excel, Word, PowerPoint
Nice To Haves
- Microsoft Office certification is a plus
- Bi-lingual Spanish reading, writing, and speaking is highly preferred
- Familiarity with customer management and service coordination tools; exposure to additional technologies such as AI is a plus
Responsibilities
- Answer incoming telephone calls from customers and politely and effectively works with customer to describe service requirement and schedule visit from service technician.
- Consider time sensitivity of requests to ensure customer satisfaction
- Generate schedule for service technician
- Troubleshoot some items via telephone and shares appropriate resources with customers
- Provide administrative support to service department
- Act as back up to Administrative Coordinator and Operations team with regards to phone coverage and service call tickets.
- As needed, conduct safety audits and maintain safety training documentation
- Performs other duties as assigned
Benefits
- Resources for wellness topics like nutrition, exercise, emotional health, and more
- Vacation time
- Sick time
- 10 days + 2 half days company-paid holidays
- 401(k) Retirement Plan with Company Match
- Company Paid Life Insurance
- DailyPay
- HSA
- FSA
- EAP
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
