Field Service Coordinator

McGrath Rent Corp•Livermore, CA

1d•Onsite

About The Position

As the Service Coordinator, you will answer incoming calls with requests for operating instructions or service of equipment. You will prepare work order notices and schedule dispatch of the Company’s in-house service technician. You will also recommend the use of external contractors where needed. If you are a good fit, you will possess strong verbal and written skills and be adept in communicating with all levels within the company and within the customer’s organization. The right person will conduct recurring routine tasks in a detailed and organized manner that affect cross department and functional success. The ability to multitask, be a fast learner, and to be flexible in all situations are a must.

Requirements

Experienced administrator
Excellent organization and customer service skills
Proven ability to multi-task, managing multiple projects
Strong verbal and written communication skills
Microsoft Office proficiency – Excel, Word, PowerPoint

Nice To Haves

Microsoft Office certification is a plus
Bi-lingual Spanish reading, writing, and speaking is highly preferred
Familiarity with customer management and service coordination tools; exposure to additional technologies such as AI is a plus

Responsibilities

Answer incoming telephone calls from customers and politely and effectively works with customer to describe service requirement and schedule visit from service technician.
Consider time sensitivity of requests to ensure customer satisfaction.
Generate schedule for service technician.
Troubleshoot some items via telephone and shares appropriate resources with customers.
Provide administrative support to service department.
Act as back up to Administrative Coordinator and Operations team with regards to phone coverage and service call tickets.
As needed, conduct safety audits and maintain safety training documentation.
Performs other duties as assigned.