Field Service Support Technician - TapTone / $50,600.00-67,500.00-84,400.00
About The Position
Teledyne TapTone is a global leader in container inspection technology, delivering innovative solutions that help food, beverage, and consumer goods manufacturers ensure product integrity and quality. For more than 50 years, TapTone has pioneered advanced inspection systems—including leak detection, seal integrity testing, and fill-level verification—engineered for high-speed production environments. Headquartered in North Falmouth, Massachusetts, TapTone combines deep engineering expertise with a customer-first approach as part of Teledyne Technologies. TapTone Service Technicians are the backbone of our installation, technical support, and maintenance operations. In this customer-facing role, you will diagnose, service, install, and support TapTone inspection systems at customer facilities across North America and, on occasion, internationally. You will work hands-on with sophisticated electro-mechanical equipment, ensuring optimal system performance while delivering a seamless customer experience from installation through ongoing service and repair. This position is based in North Falmouth, MA and requires extensive travel to customer sites and trade shows. The successful candidate must be able to travel and obtain a U.S. passport.
Requirements
- Minimum of 5 years of experience in a repair, technical support, or military technical training environment
- Strong technical background with proven electrical, electro-mechanical, and software troubleshooting skills
- Advanced diagnostic, troubleshooting, and problem-solving abilities
- Excellent verbal and written communication skills with strong interpersonal capabilities
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
- Must be a “US Person” (US Citizens, US Nationals, lawful permanent residents, asylees or refugees)
Nice To Haves
- Associate’s Degree or higher in mechanical or electrical engineering preferred, or an equivalent combination of education and experience
- Experience using Salesforce or other Customer Relationship Management (CRM) tools
- Prior experience working directly with customers in a technical, service, or sales-support capacity
- Ability to work collaboratively as part of an extended service and support team
Responsibilities
- Diagnose and troubleshoot technical issues related to TapTone inspection equipment
- Perform on-site equipment repairs and preventive maintenance at customer facilities
- Install new inspection systems and verify proper operation
- Train customers on equipment operation, maintenance, and best practices
- Provide technical support and expert guidance to customers and internal colleagues
- Maintain accurate and detailed service records, reports, and documentation
- Collaborate with fellow service technicians and internal teams to improve service procedures
- Ensure compliance with all health and safety regulations during service activities
- Prepare service reports detailing activities, findings, and equipment performance
- Recommend system improvements, upgrades, or enhancements to improve performance and reliability
Benefits
- Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
