Field Service Support Technician - Philadelphia
About The Position
Connect America is seeking a Field Service Support Technician to support customers in the Philadelphia, PA area. This mission-based role offers increased earning potential and schedule flexibility. The company is open to candidates with in-home experience, such as with utility companies or as a home health worker. This position can be full-time or part-time, making it suitable for those seeking a second income or a flexible schedule. The role involves supporting the Lifeline business, which provides personal emergency response services, medication management, and other senior population health solutions. The Field Service Support Technician will be responsible for in-home installations, service, and retrieval of Lifeline equipment and other Home Monitoring service devices, ensuring customers, particularly seniors, are comfortable using the products. The territory covers Philadelphia, PA, with a radius of up to 100 miles.
Requirements
- Ability to operate basic machinery (fax machine, PC) and dexterity to install hardware.
- Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications).
- Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change.
- Ability to organize and prioritize multiple tasks and to follow step-by-step installation instructions.
- Valid Driver’s license (Up to 75% travel - local within 100-mile radius).
- Adherence to uniform/dress code as required by the company.
- Ability to lift up to 40 pounds.
- Ability to climb stairs.
Nice To Haves
- In-home experience, such as with utility companies or as a home health worker.
Responsibilities
- Provide the best customer service experience to customers while completing in-home installations, service, and retrieval of Lifeline’s personal emergency response equipment, as well as other Home Monitoring service devices.
- Adjust training to meet the needs of subscribers, speaking more slowly and clearly to ensure understanding.
- Educate and train subscribers and caregivers on products/services in a professional, respectful manner.
- Process work orders from Lifeline for installation, training, customer service, or retrieval of equipment/products.
- Complete tasks on work orders on the scheduled date and within the specified timeframe while offering service excellence.
- Schedule service and retrieval appointments with subscribers/caregivers within expected service and quality standards.
- Acclimate subscribers/caregivers to Lifeline equipment and service, ensuring their comfort in its use.
- Comply with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment.
- Perform accurate and timely submission of Care Plan Agreements and other required documents and reports.
- Provide management with feedback and ideas for continuous improvement.
- Perform occasional evening and/or weekend appointments for emergency service work orders.
Benefits
- Increased earning potential
- Flexibility in schedule
- Mileage reimbursement
- Full-time or part-time positions available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
