Field Technician - Philadelphia, PA

T-Mobile•Fort Washington, PA

11h•Onsite

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Are you ready to join the Un-carrier movement? T-Mobile is seeking a motivated and skilled Field Technician to support our Engineering & Operations team across the city of Philadelphia and some surrounding suburbs. This position is ideal for a well-rounded technician who thrives in a hands-on environment, enjoys working independently, and is comfortable supporting a wide range of network sites. You will play a key role in maintaining network performance, resolving issues, and supporting ongoing improvements across the market. We foster a collaborative, agile culture that encourages innovation and teamwork—living the Un-carrier approach every day. Role Overview The Field Technician serves as a technical contributor within and occasionally beyond their immediate team. This role supports both operational and project-based work, requiring a solid understanding of radio access networks (RAN), backhaul, signaling, disaster recovery, data services, and location-based services. The position also requires foundational knowledge of network design, capacity planning, and power systems (AC/DC), along with the ability to apply that knowledge in real-world field scenarios.

Requirements

Bachelor’s degree OR equivalent relevant field experience. Candidates with deep technical or field experience are encouraged to apply—no degree required.
2–4 years of experience in field operations, maintenance, or related technical roles
2–4 years of experience in wireless telecommunications or a related field
Electronics – Basic operational knowledge, understanding, and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio, and AC/DC power systems. (Required)
Computer Fluency – Proficiency with Microsoft Office and similar productivity tools. Includes an understanding of Internet Protocol and a willingness to incorporate AI-driven tools when preparing and triaging solutions for logical network components. (Required)
5G New Radio (NR) – Demonstrated experience with, or the ability to learn, Radio Access Network (RAN) equipment and 5G NR standards as they apply to field operations. (Required)
Base Station – Working knowledge of base station equipment, installation, configuration, and maintenance as it relates to network performance and reliability. (Required)
Continuous Development – Candidates are expected to actively grow their skills through ongoing training, certifications, and hands-on experience in an ever-evolving telecommunications landscape. (Required)
Disaster Recovery Planning – Familiarity with disaster recovery protocols and the ability to complete contingency plans to restore network services with minimal disruption. (Required)
Network Troubleshooting – Ability to systematically identify, diagnose, and resolve network issues across a range of hardware and software systems in both planned and emergency scenarios. (Required)
Project Management – Ability to plan, coordinate, and complete field assignments efficiently, managing time, resources, and priorities to meet deadlines and service commitments. (Required)
Radio Access Networks (RAN) – Practical knowledge of RAN architecture, components, and operations, with the ability to support deployment, maintenance, and optimization activities. (Required)
Technical Support – Ability to provide hands-on technical assistance and field-level support to internal teams and partners, ensuring timely resolution of equipment and network issues. (Required)
Wireless Backhaul – Understanding of wireless backhaul technologies and configurations used to connect cell sites to the core network, including microwave and fiber-based solutions. (Required)
Must be at least 21 years of age to operate a company assigned vehicle
Must be legally authorized to work in the United States

Nice To Haves

Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
Excellent verbal and written communication skills, including interactions with local government agencies. (Preferred)
Self-motivated; exhibits initiative in achieving company goals and objectives. (Preferred)
Basic leadership skills with the ability to prioritize and complete multiple tasks. (Preferred)
Able to work both independently and in a team environment. (Preferred)
Flexibility with ever-changing environments and shifting priorities. (Preferred)
Flexible availability is a must, including day and night work and participation in an on-call rotation for the Philadelphia area covering nights, weekends, and holidays. (Preferred)
Ability to lift 50–70 pounds; outdoor work in varied weather conditions is an expected part of this role. (Preferred)

Responsibilities

Solve network performance issues, support outage resolution, and find opportunities for operational improvement
Complete and support key projects, ensuring accurate tracking, reporting, and communication
Recommend process improvements and assist in developing documentation, job aids, and procedures
Stay ahead of evolving technologies, systems, and company standards