Field Service Support Technician

Eaton Corporation•Indianapolis, IN

49d•$56,000 - $83,000•Onsite

About The Position

Eaton’s ES AMER ESS division is hiring a Field Service Support Technician based in Worthington, Ohio; West Chester, Ohio; or Indianapolis, Indiana. The role supports Eaton Field Service Representatives with equipment transportation and field service work at customer sites, including installation, startup, maintenance, repair, and modification of electrical power distribution equipment. It also supports office and field teams, shipping and receiving, warehousing, material handling, inventory management, job staging, and records and data entry. The position requires variable hours, which may include nights and weekends, and travel based on customer requirements. Candidates must be within a 50-mile radius; active-duty military service member candidates are exempt from this geographic limitation. Relocation is not offered. Employees must complete applicable Eaton safety training, including applicable portions of the EESS Qualified Electrical Worker program and any required recertifications, and may be subject to customer-required background and drug screenings. The expected annual salary range is $56,000–$83,000. Eaton describes this range as a general guideline, with compensation based on skills, experience, qualifications, market conditions, and business considerations.

Requirements

High school diploma or higher.
Must be able to work in the United States without corporate sponsorship now or in the future.
Must live within a 50-mile radius of the work area; active-duty military service member candidates are exempt from this limitation.
Must have an unrestricted, valid driver's license and a satisfactory Motor Vehicle Record to occasionally operate Eaton Fleet Pool Vehicles.
Must be able and willing to obtain Department of Transportation non-CDL qualification and comply with DOT requirements, if required.
Must be able to work variable hours, including nights and weekends, and travel as customer requirements dictate.
Must complete Eaton safety program requirements and applicable EESS Qualified Electrical Worker training and recertifications.
Must submit to periodic customer-required background and drug screenings.
Able to perform the stated physical tasks, including standing, walking, stooping, squatting, kneeling, reaching, climbing, and handling materials; lift and carry up to 50 pounds, frequently push or pull up to 50 pounds, and occasionally push or pull more than 50 pounds with assistance.
Proficient computer skills.
Knowledge of and practice in safety precautions for working with electrical and electronic equipment.
Demonstrated ability to provide service and represent company interests while developing customer relationships and ensuring long-term customer satisfaction.

Nice To Haves

Two-year technical degree or similar experience in military training.
At least two years of electrical or mechanical industry experience.
Experience in basic testing and servicing of electrical distribution and control systems.
Forklift or industrial equipment operation experience.
Experience with wiring, reading wiring diagrams, and understanding schematics.
Proficiency with hand and power tools for equipment assembly.
Ability to work well under time constraints and in stressful situations.
Ability to collaborate effectively with a team to meet project deadlines.
Problem-solving and logical-thinking skills.
Ability to obtain and maintain a valid TWIC card.

Responsibilities

Support Eaton Field Service Representatives with transporting equipment to customer sites.
Assist with installation, startup, maintenance, repair, and modification of electrical power distribution equipment.
Assist office personnel and the field service team with assigned tasks.
Assist with shipping and receiving.
Perform warehousing and material-handling tasks.
Prepare materials, test equipment, and tools so jobs are properly staged.
Manage stock and special-order inventory.
Maintain records and perform data entry for reports.
Follow Eaton safety programs and policies, including applicable Qualified Electrical Worker program requirements and recertifications.
Travel and work variable hours, including nights and weekends, based on customer requirements.