Part Time Field Service Support Technician - East St Louis, IL

Connect America•Chicago, IL

4h•$0 - $15•Onsite

About The Position

Connect America is seeking a Field Service Support Technician to support customers in the East St. Louis, IL area and within a 100-mile radius. This role involves in-home installations, service, and retrieval of Lifeline's personal emergency response equipment and other Home Monitoring service devices. The ideal candidate is caring, compassionate, patient with seniors, and can work independently. The position offers flexibility in scheduling and the opportunity for increased earning potential, with a starting rate of $15/hr plus installation bonuses and mileage reimbursement. Full-time employees have the potential to earn up to $60,000 annually. Connect America, with over 40 years of experience, is North America's largest independent provider of connected care, dedicated to helping aging individuals and at-risk populations live safely and independently. The company values ethical treatment, respect, trust, and collaboration, and has been recognized as a Best Place to Work.

Requirements

Ability to operate basic machinery (fax machine, PC) and dexterity to install hardware.
Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications).
Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change.
Ability to organize and prioritize multiple tasks and to follow step-by-step installation instructions.
Valid Driver’s license (Up to 75% travel - local within 100-mile radius).
Adheres to uniform/dress code as required by the company.
Ability to lift up to 40 pounds.
Ability to climb stairs.

Nice To Haves

In-home experience, such as with utility companies or as a home health worker.
Experience supporting customers in their home environment.

Responsibilities

Provide the best customer service experience to customers while completing in-home installations, service, and retrieval of Lifeline’s personal emergency response equipment, as well as other Home Monitoring service devices.
Adjust training to meet the needs of subscribers, speaking more slowly and clearly to ensure understanding.
Educate and train subscribers and caregivers on products/services in a professional, respectful manner.
Process work orders from Lifeline for installation, training, customer service, or retrieval of equipment/products.
Complete tasks on work orders on the scheduled date and within the specified timeframe while offering service excellence.
Schedule service and retrieval appointments with subscribers/caregivers within expected service and quality standards.
Acclimate subscribers/caregivers to Lifeline equipment and service, ensuring their comfort in its use.
Comply with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment.
Perform accurate and timely submission of Care Plan Agreement and other documents and reports as required.
Provide management with feedback and ideas for continuous improvement.
Perform occasional evening and/or weekend appointments for emergency service work orders.