Field Service Supervisor

Linder Industrial Machinery • Chester, VA

5d

About The Position

The Field Service Supervisor is responsible for maintaining the schedule of all fieldwork, communicating with and advising external and internal customers about repairs, and enforcing company policies and procedures. The role coordinates field repairs, services, and equipment maintenance, and oversees field technicians, equipment condition, specialized tooling, and service vehicles.

Requirements

• Associate degree or equivalent experience.
• Five years of experience as a heavy equipment technician.
• Excellent written and verbal communication skills.
• Thorough understanding of basic mechanical, hydraulic, electrical, and structural systems.
• Knowledge of the company’s parts order system and work order system.
• Proficiency in Word, Excel, and other software programs.
• Excellent organizational skills.

Responsibilities

• Coordinate field repairs, services, and equipment maintenance.
• Direct field troubleshooting, inspection, repair, and testing of equipment.
• Develop and maintain daily repair schedules for field personnel.
• Create work orders and oversee ordering necessary parts and materials; provide information to the service department administrative assistant for work order closing and invoicing.
• Communicate with customers about repair estimates, change recommendations, scheduling, and completion dates, and obtain customer approval for field services and repairs.
• Communicate repair estimates, change recommendations, schedules, and completion dates to internal departments.
• Oversee the maintenance condition of rental units in the field.
• Oversee receiving, pre-delivery, and delivery condition of new equipment in the field, maintaining necessary records.
• Provide schedules for outside vendors and manufacturers.
• Oversee specialized field tooling, including its condition, maintenance, and updates.
• Track failed parts removed from machines in the field for customer, internal, and warranty repairs within company guidelines.
• Oversee safety, repairs, and maintenance of field technician service trucks, lube trucks, and other service department vehicles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree