Supervisor Field Service

MITER Brands • Denver, CO

5d

About The Position

The Field Service Supervisor oversees field service operations and leads a team of technicians responsible for investigating, troubleshooting, and performing repairs at residential homes and commercial buildings. The role ensures work is completed safely, efficiently, and in accordance with company standards while maintaining a high level of customer satisfaction.

The supervisor leads and develops the team, manages daily scheduling and service performance, resolves escalated customer issues, and collaborates with departments across the organization to address product and service concerns. The position also tracks performance and customer satisfaction, supports budgeting and cost control, reviews operational expenses, and ensures compliance with vehicle safety and operational requirements.

The role is based in Brighton, Colorado. Local travel may be required.

Requirements

• High school diploma or GED.
• At least 5 years of customer service, service operations, or related experience.
• 3–5 years of leadership experience supervising field service, service operations, or related teams.
• Proven experience building, developing, and leading successful teams.
• Strong customer service, conflict resolution, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with cross-functional business partners to drive solutions and process improvements.
• Strong organizational and analytical skills.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Valid driver's license and ability to travel locally as needed.

Nice To Haves

• Associate's or bachelor's degree.

Responsibilities

• Lead, coach, and develop Field Service Technicians to ensure safe, efficient, high-quality service delivery.
• Interview, hire, onboard, train, and retain Field Service team members.
• Conduct performance evaluations and provide ongoing coaching, feedback, and career development opportunities.
• Manage employee relations, including performance management, corrective action, and recognition programs.
• Ensure team members demonstrate professionalism, technical accuracy, efficiency, and adherence to company policies and procedures.
• Maintain performance records and establish clear accountability standards.
• Oversee daily scheduling and route optimization to maximize efficiency and customer responsiveness.
• Monitor service performance and ensure customer commitments are met on time with quality workmanship.
• Ensure technicians follow standard operating procedures and safety requirements.
• Review workload demands and adjust plans for changing priorities and service needs.
• Authorize service work performed by dealers or third-party service providers when required.
• Resolve escalated customer concerns and service-related issues professionally and promptly.
• Negotiate customer resolutions when appropriate while balancing customer satisfaction and business objectives.
• Maintain high customer service standards and positive interactions throughout the service process.
• Authorize customer credits, back-charges, and other service-related adjustments as needed.
• Partner with Quality, Manufacturing, Engineering, Purchasing, Shipping, Sales, Customer Service, and other departments to identify and resolve product and service issues.
• Participate in quality reviews, product improvement initiatives, and operational meetings.
• Ensure timely communication between departments to support customer commitments and service objectives.
• Maintain alignment with organizational goals and continuous improvement efforts.
• Track and analyze field service performance metrics, productivity, quality, and customer satisfaction.
• Develop and monitor systems for measuring technician and department performance.
• Assist with departmental budgeting and cost-control initiatives.
• Review operational expenses, including vehicle programs, fuel usage, phone expenses, and expense reports.
• Ensure compliance with company vehicle safety requirements and operational standards.
• Use business systems and software applications to improve departmental productivity and effectiveness.

Benefits

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic
• Company-paid life insurance
• Voluntary life insurance
• Company-paid short-term disability
• Company-paid long-term disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance
• Paid Time Off (PTO)
• Paid holidays
• 401(k) retirement plan with company match
• Tuition reimbursement program
• Legal insurance
• Identity Theft Protection
• Pet insurance
• Team Member Discount Program
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED