Field Service Supervisor

GardaWorld • Kingston, PA

1d • Onsite

About The Position

GardaWorld is hiring a Field Services Supervisor in Kingston, Pennsylvania, to oversee daily contract security services and serve as a key point of contact for clients and employees. The role focuses on delivering high-quality service, maintaining strong client relationships, and ensuring security teams meet required standards and comply with policies, contracts, and regulations.

The position is based in a market covering northeastern Pennsylvania, with daily travel to client sites between the Allentown area, Williamsport, and Wilkes-Barre. A company vehicle is available for travel between sites. The base schedule is Tuesday through Saturday, 3 p.m. to 11 p.m., with flexibility required for long hours, weekends, and duties outside standard working hours as needed.

Requirements

• Authorized to work in the United States.
• High school diploma or equivalent.
• At least one year of management experience.
• Valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
• Availability to perform duties as needed outside standard working hours.
• Ability to work independently with minimal supervision.
• Threat assessment and risk management skills.
• Knowledge of incident response and emergency procedures.
• Proficiency with security technology, including CCTV, access control, and alarm systems.
• Problem-solving and conflict-resolution skills.
• Active listening and rapid responsiveness.
• Knowledge of industry regulations, contracts, and policies.
• Attention to detail and reporting accuracy.
• Motivation and team engagement skills.
• Continuous quality improvement mindset.

Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, serving as the main point of contact.
• Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
• Participate in recruiting, training, and developing staff.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with regulations, contracts, and agreements.
• Recommend improvements to efficiency and service quality.
• Apply progressive discipline for corrective actions.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer matching contributions
• Paid time off (PTO)
• Paid holidays
• Disability coverage
• Life insurance options
• Career growth opportunities
• Access to a company vehicle for travel between client sites

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED