Supervisor - Field Service

Genuine Parts Company•Greensboro, NC

About The Position

Under limited supervision, the Field Service Supervisor leads a field service team and oversees technicians to ensure work is performed effectively. The role participates in team decisions, hiring, and training, and ensures the team follows standard operating procedures (SOPs), key performance indicators (KPIs), and Lean Six Sigma programs. The position typically requires an associate's degree and five or more years of related experience, or an equivalent combination of education and experience. It supervises 2–5 direct reports and 5–10 indirect reports. Working conditions may be indoors and/or outdoors, with noise that may be loud at times. The role may require working with the team in the field when needed. Company vehicles are subject to continuous video monitoring; an excellent driving record is preferred.

Requirements

Typically requires an associate's degree and five or more years of related experience, or an equivalent combination of education and experience.
Specific knowledge of field service duties.
Ability to work with the team in the field when needed.
Ability to maintain a positive attitude and productive, driven work ethic.
Strong interpersonal, analytical, and problem-solving skills.
Ability to remain calm and clear-headed in an emergency.
Good communication skills.
Ability to push and pull up to 50 pounds and lift or carry up to 50 pounds.
Ability to lift bulky objects and perform physical activities including neck and trunk rotation, stair climbing, repetitive bending, kneeling, sustained squatting, forward and overhead reaching, reaching and lifting, ladder climbing, and carrying or crawling.

Nice To Haves

Excellent driving record preferred.

Responsibilities

Develop and implement best practices and procedures to enhance business growth.
Manage service personnel to ensure they meet customer expectations and requirements.
Ensure each technician has the training and certifications needed for the job.
Schedule service jobs and assign personnel to specific jobs and duties.
Ensure service personnel have the proper equipment and tools to perform jobs correctly and safely.
Ensure the service team adheres to new SOPs, KPIs, and Lean Six Sigma programs.
Assist the Manager and/or Account Specialist with customer surveys and review jobs for quotes.
Participate with the Manager in hiring new Field Service Technicians.
Track training for each technician.
Perform other duties as assigned.