Field Service Supervisor

Vocational Instruction Project•New York, NY

4h•$60,000 - $65,000

About The Position

The Field Service Supervisor will assist the FTS manager and Senior Director of Operations (FTS) in managing departmental operations, including inspections and scheduling site visits. This role involves attending staff, manager, and project meetings, reporting potential concerns and hazards to supervisors, and taking corrective actions. The supervisor will prepare reports, maintain databases, and conduct site evaluations. Additionally, they will develop and implement audit procedures for security staff, coordinate drills, and serve as a liaison with contracted vendors. This position also includes direct supervision of security, maintenance, and drivers, maintaining daily operational records, ensuring routine patrols, conducting vehicle maintenance inspections, and overseeing the transportation unit. The supervisor is responsible for ensuring staff have required licenses and follow policies, including driving record submissions.

Requirements

Associate/BS Degree in related field or a certificate from related trade school with 2 years supervisory experience and 2+ years of security experience.
Or experience and 3+ years of security experience
Knowledge of Microsoft Excel, Word, and Access
Knowledge of Building & Vehicle Mechanics
Current NYS Security Certification Required
Excellent verbal and written communication skills
Current NYS Driver’s License.

Nice To Haves

Current NYC Fire Department Certificate of Fitness preferred. F01, F02, F07, F80.

Responsibilities

Assist the FTS manager and Senior Director of Operations (FTS) in the management of departmental operations.
Consult with the FTS manager on all matters pertaining to Inspections and departmental operations.
Work closely with the FTS Management in scheduling site visits.
Attend as required staff meetings, manager meetings, project meetings, etc. and actively participate and contribute to discussions.
Inform supervisor of potential areas of concerns and/or volatile situations, safety hazards and building related problems. Where necessary, take corrective action and/or offer appropriate advice to address.
Prepare and submit all required reports including statistical summaries, analyses, and research findings. Maintain services orders database and generate service orders activity reports, offering insights about such activity.
Schedule and perform site evaluations of VIP modalities. Report and analyze results. Advise on corrective action.
Perform other duties and special projects as assigned by the Senior Director of Operations.
Develop and implement audit procedures and practices to test security staff readiness and response time. Measure outcomes and take corrective action where necessary to improve readiness and response times.
Develop and implement a schedule to conduct fire, bomb, safety, and other drills in coordination with Risk Management as indicated by procedure or instructed by Senior Director of Operations.
Serve as a liaison with contracted vendors including alarm companies (Fire, burglar, panic buttons, etc.) ensuring that all alarms are in working order.
Direct supervision of all security, maintenance and drivers in all modalities including the OTP Program.
Maintain security records of daily operations (patrols, incidents, vandalism, etc.). Provide information on emerging trends and take corrective actions where necessary.
Ensure that patrols for loitering are done on a routine basis and that corrective action is taken to address concerns.
Conduct monthly maintenance inspection for each vehicle owned and operated by the agency to ensure the vehicle is properly maintained in accordance with manufacturers’ recommendations.
Oversee transportation unit activities and staff. Collect transportation requests and dispatch drivers as required.
Ensure assigned staff have required licenses in good standing through annual audits and ensure drivers receive and follow the drivers’ policy, including submission of their driving record on a biannual basis.
Perform other duties and special projects as assigned by the Senior Director of Operation