Field Service Specialist

Manitowoc•Manitowoc, WI

7h•Onsite

About The Position

In this role you will be responsible for assisting distributors and customers in rigging, troubleshooting and repairing Manitowoc Crane Group products. You will assist Product Service Managers and Distributors on set-up and maintenance of their new model products with focus on continued technical training. This position reports to the Field Service Manager. This position is located in Manitowoc, WI. If you’re up to the challenge, the reward is satisfaction . . . and knowing you helped build something real. Join our passionate team and help build something you can be proud of – a future filled with passion, pride, and satisfaction.

Requirements

High school education with a minimum of 2 years’ general mechanical or electrical experience or Technical Degree with a minimum of 1-year same experience.
Must have technical service background, computer literate, able to read and interpret technical drawings, good communication skills both written and oral.
Must have ability and willing to learn to work with 480v of electricity.
Must be able to travel locally and overseas frequently up to 75% of time
Must be able to climb ladders.
Must be able to work in all types of weather

Nice To Haves

Previous crane experience a strong plus but not required.
Hydraulic experience a strong plus
Candidates with prior experience in heavy equipment, aircraft or military vehicles and electronics should apply.

Responsibilities

Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance
Safely support crane assembly on customer jobsites
Plan & coordinate activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties
Analyze and troubleshoot problems when beyond the capabilities of the local distributor or customer
Continue education through technical training schools, and hands-on troubleshooting under instruction of senior Product Service Managers.
Analyzes reports of technical problems to determine trends affecting future design, production, service and maintenance processes and recommends modifications to eliminate future problems
Submit written detailed service reports, timecards, and expense reports
Represent the company with integrity and a professional image
Maintain housekeeping and 5S standards.
Perform job functions in a safe manner.
Wear all Personal Protective Equipment (P.P.E.) required by Company Policy for the job being performed.
Know and follow established job specific and facility wide safety and health procedures and rules.
Actively participate in safety and health training and demonstrate competency based on training received.
Bring safety and health issues, unsafe acts, and safety suggestions to management’s attention or correct those you can.