Field Service Specialist I - Plano

#REF!•Plano, TX

1d•Onsite

About The Position

The Field Service Specialist I role at Texas Health Plano is a full-time, onsite position responsible for providing timely in-person and virtual customer assistance for Field Service requests and incidents. This role involves responding to customer incidents and requests for technical support for computer systems, telephones, networks, and applications at various work-sites. The specialist will accurately log all customer interactions in the ITS ticketing system, demonstrate exceptional customer service by providing educational feedback, and build strong customer relationships through effective resolution. The position requires utilizing and refining processes, tools, and technology, adhering to Asset Management processes, and identifying opportunities for service improvement. Additionally, the role involves performing administrative duties and participating in special projects. This position will offer a combination of virtual and onsite support to multiple Texas Health locations, including hospitals and clinics.

Requirements

H.S. Diploma or Equivalent (Required)
1 Year Experience in a computer related technical support or technical customer service role with various out sourcing and services offerings, pricing and delivery structures. (Required)

Nice To Haves

Associate's Degree Computer Science, Information Systems, Business, or related field. (Preferred)
Previous field service experience in healthcare (Preferred)

Responsibilities

Provide timely in-person and virtual customer assistance for Field Service requests and incidents.
Respond to customer incidents and requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites.
Accurately log all customer interactions in the ITS ticketing system.
Demonstrate exceptional customer service by seeking opportunities to give educational feedback while assisting customers.
Build and maintain key customer relationships with customers through timely and effective resolution.
Utilize processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable.
Look for ways to improve personal, team, and departmental performance.
Adhere to Asset Management processes for asset inventory Lifecycle Management.
Identifies trends in delivery of service, and identify opportunities for improvement.
Performs administrative duties and participates in special projects as assigned.
This role will provide a combination of virtual and onsite support to multiple Texas Health locations including our hospitals and clinics.