Field Service Specialist I - Denton

Texas Health Resources • Denton, TX

1d • Onsite

About The Position

The Field Service Specialist I role at Texas Health Denton is an onsite position focused on providing technical support for computer systems, telephones, networks, and applications. This role involves both in-person and virtual customer assistance, accurate logging of interactions, and building strong customer relationships. The specialist will utilize and refine processes, tools, and technology, adhere to asset management procedures, and identify opportunities for service improvement. The position also includes administrative duties and participation in special projects.

Requirements

• H.S. Diploma or Equivalent
• 1 Year Experience in a computer related technical support or technical customer service role with various out sourcing and services offerings, pricing and delivery structures.

Nice To Haves

• Associate's Degree Computer Science, Information Systems, Business, or related field.
• Previous field service experience in healthcare

Responsibilities

• Provide timely in-person and virtual customer assistance for Field Service requests and incidents.
• Respond to customer incidents and requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites.
• Accurately log all customer interactions in the ITS ticketing system.
• Demonstrate exceptional customer service by seeking opportunities to give educational feedback while assisting customers.
• Build and maintain key customer relationships with customers through timely and effective resolution.
• Utilize processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable.
• Look for ways to improve personal, team, and departmental performance.
• Adhere to Asset Management processes for asset inventory Lifecycle Management.
• Identifies trends in delivery of service, and identify opportunities for improvement.
• Performs administrative duties and participates in special projects as assigned.

Benefits

• 401k
• PTO
• medical
• dental
• Paid Parental Leave
• flex spending
• tuition reimbursement
• student Loan forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees