Auto Field Appraiser- Denton, Texas

Sedgwick•Dallas, TX

2d•Onsite

About The Position

This role involves handling field appraisal assignments for corporate fleets and insurance clients, with a primary focus on automobiles. The Auto Field Appraiser is responsible for inspecting vehicles, determining repair costs, making repair or replace decisions, and negotiating with repair shops. The position requires excellent customer service skills and the ability to manage a territory independently. When not in the field, there may be opportunities for desk appraisal work and assisting the quality assurance team.

Requirements

Four (4) years of insurance or body shop experience required.
Good technical knowledge of auto appraisals
Knowledge of client operations and labor regulations
Excellent oral and written communication
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Good judgment and discretion skills
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
CCC One experience

Nice To Haves

Bachelor's degree from an accredited college or university preferred (but not required).
Professional certifications as applicable to line-of-business preferred.

Responsibilities

Set appointments same day, inspect within 24 hours and write estimate car side
Depending on location - appraiser is expected to write 6 to 10 estimates per day
Ensures proper vehicle tear down
Determine repair time allotments and required labor operations
Makes accurate repair/replace decisions
Assess and applies pre-existing damage, completes accurate total loss evaluations
Negotiates agreed price with shop decision maker and sets time bound expected completion date per Client Guidelines
Review and assess the validity of all supplement request
Proactively provides customers with information regarding their vehicle’s cost of repair estimate and explains claims/repair process
Maintains accurate vehicle’s cost of repair estimate and explains claims/repair process
Negotiates advanced fees for tow, tear down, and storage on all vehicles that are determined to a financial total loss at a repair facility or tow yard
Provide extraordinary customer service to all parties involved in the claims process
Performs other duties as assigned.
When not in the field, assist quality assurance team and be available for desk appraisal work as well