Field Service Specialist I - Denton

#REF!•Denton, TX

1d•Onsite

About The Position

Texas Health Denton is seeking a Field Service Specialist I to join their IT department. This role provides in-person and virtual customer assistance for Field Service requests and incidents, responding to technical support needs for computer systems, telephones, networks, and applications. The specialist will accurately log all customer interactions in the ITS ticketing system, demonstrate exceptional customer service by providing educational feedback, and build strong customer relationships through effective resolution. The role involves utilizing and refining processes, tools, and technology, identifying opportunities for improvement in service delivery, and adhering to Asset Management processes. Additionally, the specialist will perform administrative duties and participate in special projects.

Requirements

H.S. Diploma or Equivalent (Required)
1 Year Experience in a computer related technical support or technical customer service role with various out sourcing and services offerings, pricing and delivery structures. (Required)

Nice To Haves

Associate's Degree Computer Science, Information Systems, Business, or related field. (Preferred)
Previous field service experience in healthcare (Preferred)

Responsibilities

Provide timely in-person and virtual customer assistance for Field Service requests and incidents.
Respond to customer incidents and requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites.
Accurately log all customer interactions in the ITS ticketing system.
Demonstrate exceptional customer service by seeking opportunities to give educational feedback while assisting customers.
Build and maintain key customer relationships with customers through timely and effective resolution.
Utilize processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable.
Look for ways to improve personal, team, and departmental performance.
Adhere to Asset Management processes for asset inventory Lifecycle Management.
Identifies trends in delivery of service, and identify opportunities for improvement.
Performs administrative duties and participates in special projects as assigned.