Field Service Specialist I

#REF!•Dallas, TX

21h•Hybrid

About The Position

Field Service Specialist I – IT Texas Health Dallas & Texas Health Kaufman. Bring your passion to Texas Health so we are Better + Together. Work location: Texas Health Dallas 8200 Walnut Hill Lane Dallas TX 75231 (1 day per week at Texas Health Kaufman). Work hours: Full Time Days (8:30am – 5:00pm Monday through Friday) for 40 hrs/week. (Includes on-call rotation every 7 weeks). Department highlights: Opportunities to learn and grow career, Innovative, collaborative, and fast-paced environment, Join an inclusive and supportive team, Freedom to work with the latest technology with a hands-on approach, Be part of a team that works cross-functionally with other departments.

Requirements

H.S. Diploma or Equivalent (Required)
1 Year Experience in a computer related technical support or technical customer service role with various out sourcing and services offerings, pricing and delivery structures. (Required)

Nice To Haves

Associate's Degree Computer Science, Information Systems, Business, or related field. (Preferred)
Previous field service experience in healthcare (Preferred)

Responsibilities

Provide timely in-person and virtual customer assistance for Field Service requests and incidents.
Respond to customer incidents and requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites.
Accurately log all customer interactions in the ITS ticketing system.
Demonstrate exceptional customer service by seeking opportunities to give educational feedback while assisting customers.
Build and maintain key customer relationships with customers through timely and effective resolution.
Utilize processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable.
Look for ways to improve personal, team, and departmental performance.
Adhere to Asset Management processes for asset inventory Lifecycle Management.
Identifies trends in delivery of service, and identify opportunities for improvement.
Performs administrative duties and participates in special projects as assigned.
This role will provide a combination of virtual and onsite support to multiple Texas Health locations including our hospitals and clinics.