Field Service Specialist I

Texas Health Resources • Kaufman, TX

2d • Hybrid

About The Position

The Field Service Specialist I role at Texas Health Dallas & Texas Health Kaufman is an opportunity to bring your passion to a team that is Better + Together. This position offers a chance to learn and grow your career in an innovative, collaborative, and fast-paced environment. You will join an inclusive and supportive team, have the freedom to work with the latest technology with a hands-on approach, and be part of a team that works cross-functionally with other departments.

Requirements

• H.S. Diploma or Equivalent (Required)
• 1 Year Experience in a computer related technical support or technical customer service role with various out sourcing and services offerings, pricing and delivery structures. (Required)

Nice To Haves

• Associate's Degree Computer Science, Information Systems, Business, or related field. (Preferred)
• Previous field service experience in healthcare (Preferred)

Responsibilities

• Provide timely in-person and virtual customer assistance for Field Service requests and incidents.
• Respond to customer incidents and requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites.
• Accurately log all customer interactions in the ITS ticketing system.
• Demonstrate exceptional customer service by seeking opportunities to give educational feedback while assisting customers.
• Build and maintain key customer relationships with customers through timely and effective resolution.
• Utilize processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable.
• Look for ways to improve personal, team, and departmental performance.
• Adhere to Asset Management processes for asset inventory Lifecycle Management.
• Identifies trends in delivery of service, and identify opportunities for improvement.
• Performs administrative duties and participates in special projects as assigned.
• This role will provide a combination of virtual and onsite support to multiple Texas Health locations including our hospitals and clinics.

Benefits

• 401k
• PTO
• medical
• dental
• Paid Parental Leave
• flex spending
• tuition reimbursement
• student Loan forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED