DoW Skillbridge Field Service Representative

Research Innovations•Alexandria, VA

2d•Onsite

About The Position

Research Innovations, Inc. (RII) is seeking a Skill Bridge Intern to learn the Field Service Representative position within its Electronic Warfare/Signals Intelligence line of business. This role is designed for individuals approved for Skillbridge or Career Skills internship programs through their military branch. The intern will work with engineering and operations teams to install, configure, and maintain software solutions, develop Standard Operating Procedures (SOPs), Concepts of Operations (CONOPS), and Tactics, Techniques, and Procedures (TTPs). They will also observe training, develop use cases, provide system maintenance, offer technical expertise during exercises, and document maintenance procedures. The goal is to improve software design and TTPs by understanding military networks, systems, and processes.

Requirements

Possess a working knowledge in performing analysis of systems operation, especially as related to multi-domain operations, electronic warfare and signals intelligence, wave propagation, radar fundamentals, and antenna theory.
Knowledge of and experience in training operators in disciplines traditionally deemed to be advanced or difficult topics in an approachable and easy to understand manner.
Worked in a cross-functional environment to manage stakeholder equities and achieve value-add outcomes through innovative technical solutions.
Working knowledge in installing, configuring, repairing, and troubleshooting software and systems.
Familiar with basic Networking, IP routing, switching, and multicast routing.
Familiar with client and server software interaction including web-based application infrastructure and integration.
Possess exceptional oral and written communications skills and ability to work independently, with minimal direction; self-motivated and results-focused.
Served in the military as an NCO, Warrant or junior Commissioned Officer.
Experience developing Tactics, Techniques and Procedures, Standard Operating Procedures, or other process documents.
Supported operational exercises, reinforcing user training, and improving proficiency through guidance and developed TTPs.
Secret clearance is required.

Nice To Haves

Integration of electronic warfare / signals intelligence value and practice from the tactical level, up through the operational and strategic level.
Experience with interoperability support on various Mission Command systems.
Experience working at an Army tactical unit in a G6/S6, G2/S2, G3/S3, or Electronics Warfare Officers (EWO/CEWO) role.
Strong understanding of C4I, Information Operations or related areas.
Familiarity with planning, defensive, spectrum management, and/or offensive operations on Electro-Magnetic Spectrum (EMS) (e.g., EWPMT).

Responsibilities

Work with members of the Engineering and Operations organization to install, configure, and maintain deployed instances of software.
Work with user organizations and operational units to develop, test, and formalize Standard Operating Procedures (SOP), Concept of Operations (CONOPS) and TTPs that enable the user to make effective use of the prototype solution.
Observe delivered virtual, classroom, and hands-on field training and associated supplemental materials in support of the above mentioned products.
Develop use cases for electronic support technology, and work with customers to understand desired endstate and develop courses of action to arrive at a solution, balancing existing capabilities with planned and proposed technical requirements.
Provide system maintenance and administrative functions including system configuration and modifications, participating in agile development process, workflow analysis, and software test and evaluation.
Provide technical subject matter expertise and field support services in support of soldier exercises and DevOps engagements.
Install, operate, and maintain system components as required to meet the mission requirements during test events and demonstrations.
Provide guidance, assistance, over-the-shoulder (OTS) system maintenance, operations, and configuration training.
Develop and document maintenance support troubleshooting, diagnosis, fault isolation, adjustment, repair, and removal & replacement procedures as required.
Observe and work with Army units to understand their network, systems, and processes; use that understanding to improve software design and TTPs.