Field Service Representative

City of Huntington Beach•Huntington Beach, CA

5d•Onsite

About The Position

Under general supervision, performs technical field and office work involving compliance with business licensing requirements; resolving customer service and municipal billing issues; and servicing the City’s refuse collection franchise. The Field Service Representative is responsible for field inspection of commercial and residential properties for licensing, public health, revenue generation and code compliance. When assigned to Business License, the Field Service Representative primarily conducts field inspection for compliance with the business license code. When assigned to Public Works Refuse, the primary function is enforcement of the City’s solid waste and recycling franchise and related code compliance. When assigned to Public Works Utilities the primary function is customer service field response related to utilities and municipal billing services.

Requirements

Knowledge of Federal, state, county and municipal codes and regulations
Knowledge of Departmental policies and procedures
Knowledge of Water and refuse billing rates and related policies
Knowledge of Meter reading, meter and street locations; removing and setting water meters
Knowledge of Conflict resolution techniques
Knowledge of Personal computers and software applications
Knowledge of Quality customer service principles and practices
Knowledge of Appropriate safety methods and techniques
Ability to Read and interpret applicable codes
Ability to Identify hazardous situations and take corrective action
Ability to Utilize appropriate interpersonal skills when interacting with diverse communities or confrontational individuals
Ability to Maintain and follow department processes and regulations
Ability to Operate standard office equipment including personal computers, standard software applications and two-way radio
Ability to Use common hand tools and meter box keys
Ability to Communicate effectively in oral and written form
Ability to Maintain statistics and write reports
Ability to Establish and maintain effective working relationships with residents, business owners, contractors, City staff and supervisors
High school diploma or equivalent certificate
Two (2) years of public contact and customer service experience.
Experience involving municipal code enforcement and compliance with rules and regulations are desirable.
Possession of a valid California Class C driver’s license and an acceptable driving record are required at the time of appointment and throughout employment.
When assigned to Business License or Public Works Refuse, must obtain PC 832 certification within twelve (12) months of appointment.
When assigned to Public Works Utilities, must obtain AWWA Water Use Efficiency Practitioner certification or State Water Resources Control Board Water Distribution Grade D1 certification within twelve (12) months of appointment.
Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program
All Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.

Nice To Haves

Experience involving municipal code enforcement and compliance with rules and regulations are desirable.

Responsibilities

Performs and coordinates field inspections to ensure compliance with applicable business licensing requirements, refuse franchise requirements, and municipal codes; schedules inspections and appointments; and maintains documentation of daily inspections, findings, and violations
Inspects residential properties, commercial businesses, construction sites, transient businesses and vacant properties; conduct follow-up investigations, and issues notices or citations as appropriate for non-compliance
Researches various sources to identify business concerns that require licensing
Investigates new, delinquent or non-compliant businesses and residences; reviews and issues new business licenses, inactivates licenses for closed business, issues special use and recycling permits, and processes licensing fees
Serves as a liaison between customers, City and contractors in identifying cause and possible solutions for service issues and questioned municipal services bills; takes corrective action based on findings
Coordinates between contracted refuse hauler, public works, city treasurer, finance, refuse and information systems in resolving billing and account problems in the business licensing and municipal billing system; performs account maintenance, calculates credits, debit and meter reading adjustments
Assists with the processing of utility and refuse collection service applications and discontinuances
Inspects property to ensure billing accuracy, checking dwelling units, type of dwelling, leaks, high usage, meter locations and proper service address; coordinates meter repairs; turns service on/off, pulls meters, and assesses fees and damages as appropriate; identifies and tracks certificates of occupancy in developments with master meters to assure proper revenue collection
Performs various duties to assist customer service including restoring disconnects, reading meters and responding to hazards
Answers questions in person, in writing and on the phone regarding the City’s refuse franchise, residential and commercial refuse collection rates and program, inspections, business licensing requirements, high consumption, or municipal services bills
Performs duties of co-workers or supervisor as necessary to ensure continuity of operations during absences
Adheres to appropriate safety rules and guidelines
When assigned to Public Works Refuse, coordinates and staffs an information booth at weekend and evening public outreach events such as neighborhood cleanups and composting workshops.
Reports to work as scheduled; may work a variety of schedules including evenings, weekends, and holidays as required
Maintains a regular and consistent attendance record
Travels to offsite locations within and outside the city
Performs other related duties as assigned