Field Service Representative

Eaton Corporation•Syracuse, NY

1d•Onsite

About The Position

Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team. This role involves working on assigned projects for electrical equipment, delivering technical solutions to customers, and performing complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations. The position requires proficiency in Test Equipment Operation, Troubleshooting Techniques, Protective Relays, Power Quality Measurements, Disaster Recovery, Rotating Machinery, and Protection & Control Design. Additionally, the representative will generate timely and accurate service reports on work, product performance, and warranties.

Requirements

High School Diploma or GED equivalent or higher with minimum 2 years of electrical or mechanical industry experience, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 5 or more years of experience evaluating and servicing electrical distribution or control systems.
Must be authorized to work in the United States without company sponsorship now or in the future.
Must have a valid driver's license with an acceptable driving record.
Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EGS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter.
Submit to periodic customer required background and drug screenings.
Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
This position requires you to drive an Eaton vehicle.
Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
This role is designated as a Regular Driver per Eaton’s Driver Safety Policy and requires a current, unrestricted driver’s license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire.
Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.
Practices electrical safety measures.
Ability to obtain and maintain a valid TWIC card.
Proficient with hand and power tools for equipment assembly.
Strong computer skills.
Strong problem-solving and logical thinking skills.
Works well under time constraints and in stressful situations.
Explain technical problems and solutions.
Collaborates effectively with the team to meet project deadlines.

Nice To Haves

Bachelor’s degree in Engineering from an accredited institution.
Minimum of 1 year of field service evaluating and servicing electrical distribution or control systems.
Electrical or General Contractor’s License.
Professional Engineering License.
Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
Experience performing power quality measurements, troubleshooting, analysis as well as protective relays.
NICET/NETA certification.

Responsibilities

Work on assigned projects for electrical equipment.
Deliver technical solutions to customers.
Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations.
Display proficiency in the following: Test Equipment Operation, Troubleshooting Techniques, Protective Relays, Power Quality Measurements, Disaster Recovery, Rotating Machinery, Protection & Control Design.
Generate timely and accurate service reports on work, product performance, and warranties.