Field Service Representative (Lafayette, Louisiana)
About The Position
The Field Service Representative will oversee and instruct various Service Companies and rig personnel in the proper handling and make-up criteria for VAM USA products. This role involves supervising rig crews/casing crews in the implementation and field evaluation of new products, performing critical inspections of VAM USA products on-site, and providing procedural support to ensure efficient product installation and maintenance. The representative will also follow up with customer representatives to identify areas for improvement and build relationships, be responsible for service report fulfillment, and accompany or assist sales with customer calls. Additionally, the role includes maintaining and controlling equipment inventory, verifying connection signatures, ordering and shipping service equipment, and safely operating company vehicles according to the Smith System. The position requires availability for "On Call" duties and adherence to all company policies, procedures, specifications, and safety standards.
Requirements
- High School Diploma or equivalent experience to meet skill level
- Minimum 5 years in OCTG services
- Advanced knowledge of well completions
- Experience with Enterprise Resource Planning (ERP) systems, preferably SAP
- Ability to read, write and speak well in English
- Possess strong analytical and interpersonal skills
- Ability to understand and execute instructions through strong organizational skills and attention to detail
- Must be available for frequent extended travel both domestically and internationally
- Have a valid driver’s license and good driving record
- Must be able to pass applicable testing as required
Nice To Haves
- Prefer advanced education
Responsibilities
- Oversee and instruct various Service Companies and rig personnel in proper handling and make-up criteria for VAM USA products
- Supervise rig crews/casing crews in implementation and field evaluation of new products
- Perform critical inspections of VAM USA products on-site to field inspection criteria
- Provide procedural support and oversee control to ensure the product is installed and or maintained in the most efficient manner allowing the product to perform to its optimum design potential
- Follow up with customer's representative regarding past and upcoming jobs to identify potential areas of improvement and to continuously build positive relationships
- Responsible for service report fulfillment
- Accompany or assist sales with customer calls
- Responsible for maintaining and controlling all equipment and accessory inventory
- Verify connection signature for acceptance or rejection and calibration of connection make-up equipment
- Responsible for ordering needed service equipment and ship equipment to job sites as needed
- Maintain and safely execute the Smith System of driving on company vehicles
- Be available “On Call” in accordance with company policies and procedures to satisfy customer requirements
- Follow all company policies, running procedures, specifications and safety standards
- Perform any other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
