Field Service Representative

Ecolab•Roxana, IL

1d•$59,500 - $89,300•Onsite

About The Position

Ecolab's Nalco Water division is seeking a Field Service Representative II to provide hands-on service and support for water treatment and disinfection systems across various industries. This role involves working independently in the field, building customer relationships, and delivering solutions that protect resources and improve operational performance. The position is based in Roxana, IL, with up to 25% overnight travel, targeting accounts in downstream industries.

Requirements

High school diploma or equivalent
2 years of experience in water treatment or an industrial/mechanical environment
Position requires a current and valid Driver’s License with no restrictions

Nice To Haves

Associate’s degree or trade school certification
Demonstrated mechanical aptitude
Experience in water treatment or specialty chemical industry
Familiarity with boilers, cooling towers, and wastewater treatment systems
Proficiency with Microsoft Office Suite

Responsibilities

Deliver expert service and support for cooling tower cleaning and water disinfection.
Provide technical support and escalate complex challenges as needed.
Build strong relationships with customers and promote best practices.
Ensure full compliance with safety policies and procedures.
Execute required chemistry tests, log and report data, and maintain product inventories at customer accounts.
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans.
Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
Install, calibrate, and maintain chemical feed equipment and process monitoring equipment at customer accounts.