Senior Field Service Technician - State of Louisiana

Motorola Solutions

22h•Onsite

About The Position

At Motorola Solutions, we are a global community dedicated to helping keep people safer everywhere by building and connecting technologies that protect people, property, and places. Our solutions foster collaboration for safer communities, schools, hospitals, businesses, and nations. The Department enables individuals to perform at their best when it truly counts, empowering firefighters and police officers with critical visibility. We are a global leader in professional mobile communications systems, with a rich history of technological advancements and a worldwide presence of installed systems, focusing on deploying mission-critical digital mobile communication systems for government and public safety clients. The Senior Field Service Technician will be dedicated to and responsible for the State of Louisiana (LWIN) Public Safety System, a major state-wide system with 155 sites operating within the 700/800 MHz range, supporting up to 100,000 subscribers. This role supports the Field Service Organization (FSO) in implementing and maintaining highly technical mission-critical digital mobile communication systems for Government & Public Safety Communications customers in Louisiana. The FSO department is on-call 24/7/365 to support mission-critical systems for our public safety customers.

Requirements

Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges
Capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues
Total familiarity with the latest technologies and troubleshooting techniques
Strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks
Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques
Must have experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles
Excellent communications skills and always present a professional image
Must have a current, valid driver’s license and no traffic violations
Must be able to obtain background clearance as required by government customer(s)
Reside within commuting distance of public safety customers in Louisiana
Possess and maintain a clean driving record
3+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Nice To Haves

Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred
At least one network certification: Network +, Security +, CCNA

Responsibilities

Deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwaves, computers, servers, and network equipment
Providing technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning communication system infrastructure, and optimizing the performance of RF and Broadband architecture (e.g., legacy analog, advanced digital P25, and data infrastructure)
Maintaining, optimizing, testing, documenting, and supporting complex communication systems
Performing preventative maintenance routines with a focus on trend analysis and documentation to ensure proper system operation
Developing solutions for difficult technical problems encountered during system maintenance, upgrades, or support issues
Collaborating with Engineering, Project Management, Sales, and Customer Service personnel to effectively maintain, optimize, and support advanced communication systems that meet or exceed customer expectations
Delivering strong knowledge of wired communication systems, such as Local Area Networks (LAN) and Wide Area Networks (WAN)
Gaining experience with logging recording systems, RF interfaces, wired/wireless communication systems, and networking equipment
Possessing unique combinations of strong multi-site RF communication system and computer/networking skills
Providing weekly reports of activities and accomplishments
Being proficient with Microsoft Office products and the Motorola Radio Programming Software suite
Being capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues
Demonstrating strong self-management and interpersonal skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams
Being self-motivated and self-managed to perform required duties with minimal direct supervision
Being able to quickly solve customer problems during stressful situations
Working knowledge of various communications test equipment including: Communication System Analyzers, Ethernet Link test sets, T1 Test Sets, TIMS (Transmission Impairment Measurement Set), Digital RF Power Meter
Working experience with one or more of the following: Motorola Conventional, SmartNet, and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures
Able to demonstrate high level systems expertise and have a minimum of 3+ years of related experience with the following equipment: Motorola Base Stations (GTR series), Consoles (MCC7500, MCC7100), Channel Banks and T1 Circuits, Computer IP Networks and Configuration
Working 24/7/365 on-call rotations, including weekends and holidays, to support territory outages