Field Service Representative - Toronto, ON

Hologic • Toronto, ON

3d • CA$63,334 - CA$99,060 • Remote

About The Position

Hologic is seeking a full-time Field Service Engineer (FSE) to be based in, or near, Toronto, ON. This person will work out of a home-based office. Position will require 75% plus travel. There will be opportunity for future on-call duties. Overnight stays could be 3 to 4 nights a week. May require shift work rotation.

Requirements

• Working knowledge of chemistry principles and chemical handling techniques.
• Understanding of proper use and operation of electronic testing equipment.
• Knowledge of inventory and procurement systems.
• Ability to interface with internal and/or external customers.
• Solid computer skills.
• Time Management Skills
• Ability to pass a comprehensive background check.
• Possess a valid Driver’s License and maintain a clean driving record.
• 2 - 5 years related field experience with direct customer interaction

Nice To Haves

• Strong robotics, fluidics and pneumatics experience preferred.

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Provides 24/7 coverage to customers within 24 hours of notification.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Technical Support to resolve quality issues and advise of issues and developments.
• Keep management advised of issues and developments.
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Benefits

• Comprehensive benefits package including health, dental, and vision coverage.
• Car Allowance
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.
• Comprehensive training when you join as well as continued development and training throughout your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree