About The Position
Rackner is seeking a Field Service Representative / Trainer to help military medical teams use critical healthcare technology in operational environments. The role combines hands-on technical support, functional training, and field operations supporting Joint Operational Medicine Information Systems (JOMIS) and related theater medical applications, including BATDOK, TMDS/CDP, TBLD, MHS GENESIS Theater, and MedHUB. The representative works directly with military medical personnel during exercises, system fielding, and ongoing operations. The position is based at a remote U.S. home station and requires extensive domestic and international travel, including deployments to military installations, overseas locations, shipboard environments, and austere operational sites. Field assignments may require extended periods away from home. An active Secret clearance is required.
Requirements
- At least 3 years of professional experience supporting JOMIS or theater medical systems, such as BATDOK, TMDS/CDP, TBLD, or MHS GENESIS Theater.
- Instructor-qualified, with the ability to deliver structured, formal training.
- Active U.S. Government Secret security clearance.
- Willingness and ability to travel extensively and deploy to domestic, overseas, shipboard, and austere operational locations.
Nice To Haves
- Military medical background or experience supporting military healthcare operations.
- Qualifications or hands-on experience across multiple JOMIS applications.
- Experience with ServiceNow Mobile Offline.
Responsibilities
- Deliver onsite and remote functional training, coaching, and refresher instruction to military medical personnel, including support following unit or personnel rotations.
- Support military exercises, system fielding activities, and operational deployments, including preparing training equipment and assisting users in the field.
- Own and troubleshoot escalated application support issues at operational sites with limited local IT support, coordinating resolution with technical teams as needed.
- Help maintain continuity of medical application support in disconnected, intermittent, or limited-connectivity environments.
- Collaborate with engineering, technical support, and vendor teams to communicate recurring application issues and support effective resolution.
- Deliver assigned system administrator training and provide additional instructional or field-support coverage as operational needs change.
Benefits
- Company-supported certifications and professional development opportunities.
- Career-development and leadership opportunities.
- 401(k) with a 100% company match up to 6%.
- Medical, dental, vision, life, and disability insurance.
- Generous paid time off and paid holidays.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement.
- Weekly pay and company team events.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
