Field Service Representative (Technologist / Technician)

Eaton Corporation • Kingston, ON

56d • $82,000 - $102,000

About The Position

Eaton’s Electrical sector is currently seeking a Field Service Representative to join our team. This position is based at our Kingston, ON facility and offers benefits from day one as well as a company vehicle.
The expected annual salary range for this role is $82000 - $102000 a year. You are also eligible for overtime compensation.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
The Field Service Technician is responsible for providing field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide best technical solution to solve the customer issue; complete assigned jobs with assistance from lead technicians and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards.

The primary purpose of this position is to provide field service engineering and technical assistance to customers in areas of installation, startup, maintenance, repair, training and modification on power transmission, distribution and generation equipment and systems.

Requirements

• Diploma or Degree in Electrical field from an accredited institution/ or Red Seal (309A) Interprovincial Electrician Certification/Ticket
• Minimum of three (3) year of experience evaluating and servicing electrical distribution or control systems
• No relocation assistance is provided
• Business travel to customer sites required
• Required to travel to United States for training on safety and Eaton products
• Valid and unrestricted driver’s licence is required
• Legally authorized to work in Canada without company sponsorship now and in the future
• Excellent communication and interpersonal skills.
• Strong analytical aptitude and complex problem-solving skills.
• Intermediate/advanced knowledge of Microsoft office applications.
• Effective time management, prioritization and project management skills
• Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
• Understanding of the company’s and competitor’s electrical, electronic and mechanical products.
• Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

Nice To Haves

• Experience in protective relays preferred
• Experience in performing power quality measurements, troubleshooting, and analysis preferred

Responsibilities

• Provide field service engineering, technical assistance, scheduling and sales support direction to customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment
• Responsible to self-manage assigned projects for electrical equipment; knowledge of electrical test and diagnostic equipment.
• Deliver technical solutions to customers.
• Performs less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations.
• Mentor less experienced technicians.
• Provide technical training.
• Perform all job functions with adherence to Eaton’s Philosophy and Values, as well as Safety and Environmental standards.

Benefits

• Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree