Field Service Representative

Segula Technologies•Columbus, OH

16h•Onsite

About The Position

Support customer in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness. Provide robust troubleshooting support to assist customers in resolving technical issues effectively. Prioritize and escalate technical or operational concerns within both the customer’s organization and Bombardier. Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance. Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft. Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft. Encourage customers to implement Bombardier-recommended actions that improve product performance and satisfaction by share Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational enhancements. Deliver reports in line with established schedules and requirements. Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centres. Navigate and utilise Bombardier’s internal customer support and in-service processes effectively. Identify and escalate recurring fleet issues to Bombardier Technical Services for potential product improvements. Participate in customer meetings, including fleet reliability and operational reviews. Travel to service facilities as needed to oversee complex troubleshooting or upon customer request.

Requirements

At least 5 years of aviation maintenance experience
At least 2 years of experience with Bombardier products (Global 5000 / 6000 series, Global 7500, Challenger 300/350 series, and Challenger 605/650 series)
Strong aircraft troubleshooting skills
Computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
Interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies
Business writing skills necessary to create various reports and correspondence
Ability to travel
Self-driven and have a problem-solver attitude

Nice To Haves

FAA licensed Airframe & Powerplant mechanic

Responsibilities

Support customer in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness.
Provide robust troubleshooting support to assist customers in resolving technical issues effectively.
Prioritize and escalate technical or operational concerns within both the customer’s organization and Bombardier.
Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance.
Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft.
Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft.
Encourage customers to implement Bombardier-recommended actions that improve product performance and satisfaction by share Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational enhancements.
Deliver reports in line with established schedules and requirements.
Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centres.
Navigate and utilise Bombardier’s internal customer support and in-service processes effectively.
Identify and escalate recurring fleet issues to Bombardier Technical Services for potential product improvements.
Participate in customer meetings, including fleet reliability and operational reviews.
Travel to service facilities as needed to oversee complex troubleshooting or upon customer request.