Field Service Technician Field Service Technician

Nestle Operational Services Worldwide SA

1d•Onsite

About The Position

In this role, you will perform on‑site installation, service, repairs, preventive maintenance, and site surveys on a variety of beverage dispensing equipment at customer locations. You will serve as the primary on‑site technical contact, diagnosing and resolving equipment issues while providing responsive, professional customer support. You will also instruct customers on the proper operation and care of their equipment to ensure consistent performance and optimal drink quality. Through your technical expertise and customer‑focused approach, you will help ensure high levels of customer satisfaction and reliable equipment operation.

Requirements

High School diploma and technical school certification required.
Valid driver’s license with less than 2 moving violations.
Basic mechanical aptitude required.
Must have the ability to apply basic skills and techniques to perform tasks and resolve routine questions and problems.
Must have basic computer and data equipment skills.
Flexibility to work on call shifts, weekends and varying work schedules 365 days of year required.

Nice To Haves

Prior beverage, refrigeration, plumbing and electronic experience preferred.

Responsibilities

Receive dispatched service calls via dispatcher, cell phone, voice mail or other company methods and ensure prompt response.
Perform dispatched service calls, diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix, temperature and taste). Assess if equipment can be repaired or make recommendations for replacement.
Perform preventative maintenance as needed.
Train customers in maintaining equipment as required. Report any misuse of equipment to supervisor.
Follow up with account until call is completed and update manager/supervisor, other technicians and dispatcher as necessary to assure customer satisfaction.
Close out all calls on hand held or with dispatch, upon completion in a timely manner.
Report all service activities accurately on hand held or invoice/service orders at the completion of every call. Complete and submit all other pertinent information required by supervisor/manager in a timely manner.
Responsible for maintaining accurate parts and equipment inventories. Maintain specified levels on hand as required.
Responsible for keeping vehicle clean and organized inside and out and scheduling routine vehicle maintenance.
Operate and manage company issued vehicle, tools and equipment in accordance to company guidelines.
Perform receipt of goods for direct shipped parts.
Support dispatcher in routing and prioritization of calls as needed.
Travel throughout the region to assist with other projects as necessary.
Act as liaison between manager and sales team keeping them informed and updated regarding customer concerns.
Identify areas of opportunities (i.e., flavor changes, new product additions, competitive presence, etc.) as it relates to customer concerns and customer growth activities. Communicate opportunities to manager and sales cross-functional partners as necessary.
Understanding and completion of all applicable safety programs and processes.
Other duties as assigned.