Field Service Technician

Dover Corporation • Akron, OH

1d • Hybrid

About The Position

The Field Service Technician provides the highest quality on and off-site technical support for the Maag family of equipment to include: plastic pelletizing systems, polymer pump and filtration systems. Working independently but supported by others, the incumbent is the technical representative to our customers for all product maintenance, installation, and repair issues.

Requirements

• High School diploma or equivalent education (additional technical skills a plus)
• Strong mechanical aptitude
• A valid US Driver’s License is required to book rental cars for travel
• Technical training in electrical systems (single-phase, 3-phase or low voltage systems)
• Technical training on logic circuits, electric motors, gears / mechanical devices
• Multiple language skills
• Experience in a field service role
• Experience using measuring / test equipment including micrometers and multi-meters
• Writing progress and expense report
• Global travel experience
• Experience in plastics processing or rotational molding highly desirable
• Excellent verbal and written communication skills
• Highly organized and efficient
• Independent self-starter with ability to problem solve and anticipate and avoid issues
• Strong team player, work ethic and commitment to win
• Customer-focused

Nice To Haves

• English 100%

Responsibilities

• Independently travels nationally and internationally as Maag/Gala’s primary technical representative to the customer.
• Interacts with customers on a daily basis to provide solutions to issues.
• Conducts annual follow up calls to all Maag/Gala customers to check up on the customer and Maag machinery.
• Participates in customer visits to provide support for equipment installation, troubleshooting, maintenance and repair activities.
• Visit responsibilities include logistical planning, coordination with interagency contacts and the customer, execution of the trip and reporting activities and expenses.
• Provides training to customers at Maag/Gala’s facility and at the customer’s location.
• Represents the company and collects customer feedback to facilitate continuous improvement opportunities.
• Conducts technical discussions regarding machinery repairs, upgrades, and selection to assist customers with a solution to their needs or problems.
• Collaborates with engineering, manufacturing, parts and equipment sales to develop customer focused solutions.
• The incumbent considers all interests of quality, accident prevention and occupational safety as well as environmental safety in a preventive manner within his scope of responsibility and supports the avoidance of damage to people, facilities, assets, material and environment actively.
• The incumbent is obliged to perform tasks requested by management that relate to his position scope or arise from company needs.

Benefits

• a 401(k) savings plan with employer contributions
• medical, dental and vision insurance
• wellness programs
• health savings account
• health care and dependent care flexible spending accounts
• company paid short-term disability and long-term disability
• company paid employee basic life and AD&D insurance
• supplemental employee and dependent life insurance
• optional accident, hospital indemnity and critical illness insurance
• adoption, surrogacy, and fertility benefits and assistance
• commuter benefits
• parental, military, jury duty, and bereavement leaves of absence
• paid time off, including 10 paid holidays per calendar year
• paid vacation days beginning at 80 hours annually
• 40 paid sick leave hours annually or as provided under state and local paid sick leave laws
• tuition assistance
• business travel services
• employee discounts
• an employee assistance program that includes company paid counseling sessions and legal services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED