Field Service Technician

EssilorLuxottica Group•City of Yonkers, NY

7d•$62,353 - $77,391•Onsite

About The Position

Essilor Instruments provides seamless access to state-of-the-art products, with a focus on customer satisfaction by setting new standards of excellence in the industry. Our solutions highlight eye care professionals' expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients' quality care. Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements. Essilor Instruments is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! GENERAL FUNCTION The Field Service Technician will travel to customer sites to install, repair, maintain and train users on optometry equipment. This hands-on role includes unpacking, setting up, and training on various equipment, with tasks ranging from basic installation to network integration. A good understanding of network cabling and technical systems is required. They will also collaborate with tech support as needed and train users on equipment operation and care post-installation.

Requirements

DEC in electromechanical or electronics (optical knowledge is an asset)
Minimum 2 years of experience in technical services
Network and IT knowledge
Basic knowledge of the Windows Office suite
Valid driving license in the province of employment/location
Ability to lift or move equipment, with assistance, weighing 70 to 100+ pounds
Frequent travelling required with some overnight stays, travel 80-90%, locally and across a multi-province territory
Strong interpersonal and customer service skills; ability to train others
Ability to work independently with the drive to learn and a sense of accountability
Ability to stand for prolonged periods of time.

Nice To Haves

Technical experience installing and/or repairing equipment / machinery.
Experience with optical, medical, and/or lab equipment

Responsibilities

Travel to customer locations to perform equipment installations, training, and service
Repair, calibrate and install equipment at the client’s business site (occasionally from the office)
Communicate directly with customers on product use
Manage customer equipment problems and requests for replacing defective parts
Provide trade show support (set-up, tear down) and sales support during show hours
Communicates with supervisor on engineering, production & end-user issues
Provide telephone technical support to clients, technicians and sales representatives
Train clients on how to use the equipment
Rebuild used equipment for resale
Identify and manage the level of spare parts required to repair the equipment
Verify and label standard exchange spare parts to be returned to the head office
Coordinate and schedule workshop and field service calls using the ERP internal system
Register all cases as work order cases and report travel schedule
Update the ERP system database after each service call and produce weekly reports
Prepare equipment for demonstrations at clients’ business sites and optical shows
Complete, maintain and process pertinent paperwork
Work internally with other functional areas (Sales, Customer Service, etc.) on status of repairs and installations
Attend continuing educational seminars and equipment training
Assist in the final testing of new products & upgrades
Provide operational, maintenance and troubleshooting training
Execution of any other related tasks as well as support and assistance to other departments