Field Service Representative - Secure Power

Schneider Electric • Omaha, NE

12h • Onsite

About The Position

Schneider Electric's Field Service Representatives play an impactful role by collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on equipment in various environments. They are problem solvers, customer-focused, and passionate about their work. The company provides direct product training and training on digital and physical tools, along with service vehicles, tools, uniforms, mobile devices, and laptops. This is a site-based position with occasional nonstandard hours, a 40-hour guarantee with overtime, and most work occurring at customer sites. This role focuses on servicing equipment supporting power distribution and critical power infrastructure within the U.S. Services business.

Requirements

• An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines
• The ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment
• 2+ years in Field Services or equivalent industry experience
• Must possess good safety practices and adhere to the company’s safety procedures/policies (lock out tag out, comply with all safety programs and complete safety related trainings on time)
• Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
• Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds
• Work outside in a variety of environmental extremes such as heat, cold, rain, and dust
• Remain in a standing position for extended periods of time, including working in small confined spaces
• English proficiency required to communicate with customers and team members
• Proficient in basic computer skills and systems including but not limited to Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources

Nice To Haves

• NFPA-70E or OSHA experience is preferred

Responsibilities

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, and District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom
• Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle/air
• Assist senior technicians and support Project Management on larger system start-ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

Benefits

• medical (with member reward points)
• dental
• vision
• basic life insurance
• Benefit Bucks (credits to apply towards your benefits)
• flexible work arrangements
• paid family leaves
• 401(k) + match
• well-being and recognition (including service anniversary) programs
• 12 holidays per year
• 15 days of paid time off per year (pro-rated in the first year of employment based on start date)
• opportunity to purchase company stock (eligibility depends on start date)
• military leave benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree