Field Service Representative - Power Distribution/Electrical

Schneider Electric • Columbus, OH

1d • Onsite

About The Position

Schneider Electric is seeking Field Service Representatives to perform assembly, startup, diagnostic, repair, and preventive maintenance on electrical equipment in various environments. The role involves problem-solving, customer interaction, and continuous learning. This position focuses on servicing equipment for power distribution and critical power infrastructure within the U.S. Services business. Schneider Electric provides comprehensive training, service vehicles, tools, uniforms, mobile devices, and laptops.

Requirements

• Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines.
• Ability to read blueprints/schematics.
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components.
• 2+ years of field service repair and customer service with UPS systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment.
• 2+ years in Field Services or equivalent industry experience.
• Good safety practices and adherence to company safety procedures/policies (lock out tag out, comply with all safety programs and complete safety related trainings on time).
• Ability to identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative.
• Safe driving and vehicle operations skills.
• Skilled at utilizing test and diagnostic equipment.
• Experience reading and interpreting schematics, drawings, and operation manuals.
• Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds.
• Ability to work outside in a variety of environmental extremes such as heat, cold, rain, and dust.
• Ability to remain in a standing position for extended periods of time, including working in small confined spaces.
• English proficiency required to communicate with customers and team members.
• Proficient in basic computer skills and systems including but not limited to Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources.

Nice To Haves

• NFPA-70E or OSHA experience is preferred.

Responsibilities

• Perform pre-site, startup, repair, preventive maintenance, and field modification of equipment.
• Collaborate with customers, electricians, sales partners, technical support, and District Service teams to resolve issues.
• Complete field service reports, expense reports, preventive maintenance, and startup data sheets.
• Work with management to resolve complex escalated issues.
• Engage in continuous learning and training on various products, both in the field and in the classroom.
• Travel throughout the region for local customer support, potentially including countrywide travel and overnight stays.
• Assist senior technicians and support Project Management on larger system start-ups.
• Collaborate with larger teams of FSRs and Project Managers on higher complexity projects.
• Act on behalf of the District Service Manager to resolve operational issues as required.

Benefits

• Direct product training
• Training on all digital and physical tools
• Service vehicles
• Tools
• Uniforms
• Mobile devices
• Laptops
• 8 weeks of in-person training in Dallas, TX with all expenses paid (within first 180 days)
• Online training
• Paired with a local area mentor for on-the-job training
• Flexible work arrangements
• Paid family leaves
• 401(k) + match
• Well-being programs
• Holidays & paid time off
• Military leave benefits
• Medical (with member reward points)
• Dental
• Vision
• Basic life insurance
• Benefit Bucks (credits to apply towards benefits)
• Recognition programs (including service anniversary)
• 12 holidays per year
• 15 days of paid time off per year (pro-rated in the first year)
• Opportunity to purchase company stock (eligibility depends on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree