Lead Field Service Representative - Power Distribution/Electrical

Schneider Electric•Denver, CO

9h•Remote

About The Position

Schneider Electric's Power Services Field Service Representatives play an impactful role, collaborating with customers, sales representatives, team members, and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in various dynamic environments. This role is for problem solvers who are customer-focused and passionate about their work. The company provides direct product training and training on all digital and physical tools, along with service vehicles, tools, uniforms, mobile devices, and laptops. This is a home-based, flexible work schedule opportunity with a 40-hour guarantee plus overtime. The Lead Field Service Representative position is within the U.S. Services business, specifically the Power Services team, which focuses on electrical distribution equipment for critical facilities as the Original Equipment Manufacturer (OEM) for SquareD. While not a direct management role, the Lead Field Service Representative will assist the Services Manager with coaching, mentoring, and guiding other Field Service Representatives in the district, and will take on some leadership responsibilities in customer interactions as directed.

Requirements

Leadership skills necessary to mentor and support team members in the field.
Customer engagement skills required to support the Power Services Manager in key interactions with customers.
7+ years work experience as a shop or field electrical technician with a minimum two-year degree or technical certification in an electrical related program preferred.
Exhibited leadership skills among peer group(s).
Exhibited knowledge of advanced electrical industry manufacturing standards, including sections of ANSI IEEE C37 applicable to the design and manufacture of breakers and switchgear.
Demonstrated knowledge of basic distribution protective relay testing, hi-pot testing, and breaker function testing.
Demonstrated report and project summary writing skills.
English proficiency required to communicate with customer and team members.
Proficient in basic computer skills and systems including but not limited to Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources.

Responsibilities

Coach and mentor other Field Service Reps where necessary to give technical advice and support, check the quality of their work and help to diagnose and solve problems.
Manage several customer key accounts.
Carry out service or support work in line with standard procedures or practices, working outside of these boundaries as required.
Provide pre and/or post sales technical support to customers, including commissioning, installing, testing and maintaining products, equipment and systems.
Develop innovative solutions to more complex technical problems that arise during start-up.
Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
Monitor and resolve recurring complex problems to ensure customer satisfaction.
Troubleshoot, investigate, and resolve technical problems that arise during start-up.
Produce leads for Service support and train customers on the features of the equipment purchased.