Field Service Representative - Power/Electrical

Schneider Electric•Raleigh, NC

1d•Onsite

About The Position

Join our team as a Generalist Service Representative and become the technical expert our customers rely on. You'll deliver hands-on installation, maintenance, and repair services that keep critical systems running safely and efficiently while building lasting customer relationships.

Requirements

Active Listening — intermediate level; understanding customer concerns and translating them into effective service actions
Customer Orientation — intermediate level; building trust through responsive, reliable technical support
Problem Solving — developing level; diagnosing equipment issues and implementing timely solutions
Resilience — intermediate level; staying focused and effective under pressure in dynamic field environments
Safety Standards — intermediate level; ensuring all work complies with safety protocols and regulatory requirements
Maintenance and Repair — developing level; performing hands-on corrective and preventive maintenance tasks
Technical Documentation — developing level; accurately recording service activities and system configurations
Time Management — developing level; prioritizing tasks to meet customer commitments and service schedules
Strong technical aptitude with a hands-on approach to solving equipment challenges
Customer-focused mindset with the ability to communicate clearly in the field
Adaptability and composure when managing unexpected issues or changing priorities
Eagerness to learn and grow your technical expertise through guided experience

Responsibilities

Install and commission customer systems according to established procedures and quality standards
Conduct preventive, reactive, and corrective maintenance to maximize system reliability and performance
Diagnose and resolve technical issues onsite while maintaining strict safety and compliance protocols
Proactively identify customer needs and recommend solutions that enhance their operations