Field Service Representative II

AeroVironment•Remote - Alabama, AL

2d•$29 - $44•Onsite

About The Position

The Field Service Representative II operates and provides instruction on Unmanned Air Systems (UAS), Tactical Missile Systems (TMS), and Unmanned Ground Vehicles (UGV) in the field. In this role, one ensures all field operations follow established procedures and are conducted safely. The Field Service Representative works with engineering, technical support, and manufacturing to ensure that course material reflects current product features.

Requirements

High School diploma or GED equivalent; bachelor’s degree is preferred or equivalent combination of education, training, and experience
8+ years of relevant experience
3 + years of Field Operations Instructor experience
Prior military experience or equivalent training experience in an aircraft / aerospace manufacturing firm
Willingness to travel regularly and for extended periods within continental United States (CONUS)
Willingness to travel regularly and for extended periods to outside continental United States (OCONUS)
Demonstrated excellence in leadership
Solid understanding of military tactics, operations, GPS and Navigation utilizing map and compass
Exceptional analytical skills with which to solve various degrees of complex problems
Demonstrated ability to work with little or no supervision and exercise independent judgment on a regular basis
Ability to interpret a variety of instructions furnished in written, oral, diagram, blueprint, or sketches
Proficiency in Microsoft Office Suite (Word, Access, PowerPoint, Excel, Outlook) and other productivity tools
Effectively leads, trains and mentors small groups of students in meeting course objectives
Has strong communication skills as well as interpersonal skills with the ability to work well with others across disciplines
Focuses on teamwork, collaboration and puts the success of the team above one's own interests
Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties
Displays strong initiative and drive to accomplish goals and meet company objectives; delivers message to Garcia (“A Message to Garcia,” Elbert Hubbard’s essay on initiative, first publication 1899)
Takes ownership and responsibility for current and past work products
Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company
Must be able to work well within a team environment, communicating with senior leadership as well as mentoring junior staff
Lift and/or move between 11-20 lbs. of cases of varying size (Frequent)
Lift up to 50 pounds as well as objects of varying sizes for shipment to & set up at various customer training sites (Occasional)
Able to work outdoors in extreme weather conditions and traverse across uneven ground and varying terrain (Constant)
Stand and/or sit for long periods of time (Frequent)
Balancing, handling, fine manipulation and grasping (Frequent)
Repeatedly throw objects up to 16lbs over shoulder (Frequent)
Good manual dexterity to assemble and disassemble product (Frequent)
Crouching, reaching, and keying (Frequent)
Climbing, stooping, kneeling, feeling, overhead lifting (Occasional)
Clearance Level Secret
ITAR Requirement: This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment’s determination that it will be able to obtain an export license in a time frame consistent with AeroVironment’s business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements.
Secret or Top Secret clearance, or the ability obtain a clearance is desired.

Nice To Haves

Prior military instructor/Special Operations experience highly desirable
Prefer Special Forces, SEAL, Special Tactics, Ranger, Force Recon / MARSOC, Scout, Forward Observer, TACP, or Aviation backgrounds
Prior hobby experience with Remote Controlled (RC) aircraft helpful but not required

Responsibilities

Operates and instructs on Unmanned Air Systems (UAS), Tactical Missile Systems (TMS), and Unmanned Ground Vehicles (UGV) in the field
Participates in the AeroVironment’s Master Trainer Training Program (MTTP) in accordance with the Master Trainer Training Manual (MTTM)
Ensures all system field operations follow established procedures and are conducted safely
Conducts all necessary UAS, TMS and UGV equipment, and material inventories
Immediately advises Master Commanders (MCs), customer representatives, and controlling authorities of any changes affecting planned training field operations
Maintains proper operational status of UAS/TMS/UGVs and supporting operational systems
Maintains situational awareness of the air or ground vehicle's location, in-flight status, and threats to the aircraft or vehicle from the air and ground
Constantly monitors whether on-site and along intended flight paths
Continually re-evaluates risk assessments & takes appropriate actions to mitigate any elevated risk levels
Completes all documentation required for field operations, equipment operational status, data collection, and post-flight procedures
Captures critical information for input into after-action reports and lessons learned databases
Applies company policies and procedures to resolve complex issues
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors; exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
Performs duties of Site Lead/Mission Commander (MC)
As needed, conducts both formal and informal feedback sessions with assigned workers
Develops and validates training support packages
Ensures instructor/operator currency requirements are met and proficiency maintained in accordance with the Master Trainer Training Program (MTTP)
Coordinates directly with AeroVironment (AV) departments on system and manual currency, updates, and changes
Ensure all flight and ground operations are in accordance with established procedures.
Performs CONUS/OCONUS flight and ground demonstrations
Performs CONUS/OCONUS customer service visits
Supports Field Operations training
Supports FSR deployments (TMS)
Captures critical information for input into after-action reports and lessons learned databases