Field Service Representative II, Cardiopulmonary
About The Position
As a global medtech company, LivaNova is driven by its Vision of changing the trajectory of lives for a new day and its Mission to create ingenious solutions that ignite patient turnarounds. The company is seeking a Field Service Representative II to join its Cardiopulmonary team. This role involves inspecting, servicing, and repairing equipment after receiving appropriate training. The representative will have frequent contact with the home office for assignments and to review service problems, and may seek assistance from more qualified personnel for complex issues. LivaNova values equality and diversity, ensuring a fair and transparent recruitment process free from unlawful discrimination.
Requirements
- Requires high level of organizational and territory management skills.
- Demonstrated ability to manage self.
- Requires consistent performance in the ability to use logical methods to identify and solve equipment related problems.
- Demonstrated strong interactive people skills, a high degree of customer relations skills and the ability to relate well to a wide variety of people.
- Strong focus on customer relations and timely resolution of problems.
- Demonstrated accountability for field service administrative tasks.
- Strong analytical and problem solving skills relating to solving equipment problems.
- Stand 90% / Sit/Walk 10%
- Availability for call 24/7
- Lift 0-50 lbs
- Grip, grasp, push, pull
- Kneel, stoop, bend, twist, reach above the shoulders
- Repetitive use on computer
- Pinch repetitively
- Oral Comprehension
- Communication Skills
- Written Comprehension
- Mathematical Reasoning
- Memorization
- Spatial Orientation
- Blood borne pathogen exposure
- Around 75% travel
- Requires 2 years of Technical College or equivalent
- Minimum of 3 years as a Field Service Representative or Hospital Technician
Responsibilities
- Performs preventive maintenance within scheduled time frames on equipment in assigned territory.
- Sells service business within the territory as appropriate and works closely with sales to continue a strong LIVANOVA presence in territory.
- Provides corrective maintenance on equipment within assigned territory.
- Ensures quality standards are met or exceeded in the performance of services provided.
- Responsible and accountable for all assigned company assets including tools, test equipment, inventory, computers, pagers, corporate cards, documentation, “intellectual property”, etc.
- Completes timely paper work, documentation, and administrative tasks per organizational policy and procedures.
- Maintains an action plan of personal development and training through goals and objectives to improve job skills and overall industry and product knowledge.
- Responsible for maintaining financial cost effectiveness within the assigned territory.
- Works effectively with coworkers, other departments and customers.
- Communicates accurate technical findings to enable thorough analysis of problems, root causes and resolutions.
- Performs other additional duties or projects as assigned.
Benefits
- Health benefits – Medical, Dental, Vision
- Personal and Vacation Time
- Retirement & Savings Plan (401K)
- Employee Stock Purchase Plan
- Training & Education Assistance
- Bonus Referral Program
- Service Awards
- Employee Recognition Program
- Flexible Work Schedules
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
