Field Service Power Generation Technician

Cummins•Manassas, VA

23d

About The Position

Technical specialist and primary customer support contact responsible for diagnosing and completing complex repairs to generators and components at customer sites. The role performs field maintenance and repairs on power generation products, uses specialized tools and documented procedures, and follows safety and environmental policies. It also supports customers, develops other technicians, documents service work, and maintains service vehicles and tools.

Requirements

Demonstrated ability to diagnose and repair generators and power generation systems.
Ability to use specialized mechanical and electronic service tools, diagnose software, and interpret tool results.
Knowledge of engine systems and electrical and mechanical system interactions, including exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, and sensors.
Knowledge of power generation system operation and integration, including switchgear, power system controls, and uninterruptible power supplies.
Ability to perform product repair and maintenance in accordance with procedures, reuse guidelines, and standard repair times.
Ability to maintain accurate service documentation and use service or business systems.
Ability to follow health, safety, and environmental requirements, including use of personal protective equipment.
Effective communication, customer focus, problem-solving, conflict management, and collaboration skills.
Ability to coach and develop technicians or apprentices and transfer technical knowledge.
Willingness to complete training aligned with role and business requirements.

Responsibilities

Build and maintain productive customer relationships and respond promptly and efficiently to customer needs.
Use specialized tools and documented procedures to diagnose and complete complex repairs at customer sites.
Perform preventative maintenance on power generation products according to documented schedules and standards.
Escalate unresolved issues to product specialists or a supervisor.
Coach and develop technicians or apprentices, transfer knowledge, provide work direction when needed, and review repair plans and parts lists.
Complete service worksheets, timesheets, warranty claims, and quality documents using handwritten forms or business systems.
Complete training in line with skill and business requirements.
Keep the service vehicle and tools clean and in proper working order.
Follow applicable health, safety, and environmental policies, procedures, and legislation; report issues and incidents to site management and the supervisor.
Develop troubleshooting plans from customer complaints, diagnose faults using workflows and service tools, validate repairs, and document results.
Select and use electronic service tools, interpret their results, and determine service-resolution steps.
Analyze interactions among engine electrical and mechanical systems and diagnose and repair them using tools, service publications, and measurements.
Analyze power generation system operation and integration, including switchgear, power system controls, and uninterruptible power supplies, while following safe work procedures and using required PPE.
Repair and maintain mechanical and electrical products; disassemble and assemble engines or generators; inspect and replace parts; and perform progressive damage checks in accordance with guidelines.
Create and verify customer, equipment, and technical information and record service work accurately in the service management system.
Gather technical issue information, use available resources, escalate issues to higher expertise when appropriate, and document troubleshooting steps for timely resolution.
Communicate effectively, focus on customer needs, develop talent, manage complexity and conflict, pursue self-development, champion health and safety, and value different perspectives and cultures.