Field Service Power Generation Technician

Cummins•Henderson, CO

About The Position

Technical specialist and primary customer support contact responsible for diagnosing and completing complex repairs to generators and their components at customer sites. The role performs preventive maintenance on power generation products in the field, uses specialized tools and documented procedures, and ensures repairs are properly validated and documented. It also supports customer relationships, escalates unresolved technical issues, shares expertise with technicians and apprentices, and maintains service vehicles and tools. The technician must follow applicable health, safety, and environmental policies, procedures, and legislation.

Requirements

Ability to diagnose and complete complex repairs to generators and components at customer sites.
Ability to perform preventive maintenance on power generation products using documented schedules and standards.
Ability to use specialized tools, service workflows, procedures, service publications, and measurements for diagnosis and repair.
Knowledge of engine electrical and mechanical systems, including exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, and sensors.
Knowledge of power generation system operation and integration, including switchgear, power system controls, and uninterruptible power supply systems.
Ability to use electronic service tools and interpret their results or recommendations.
Ability to complete service documentation and use business or service management systems.
Ability to comply with health, safety, and environmental policies, procedures, legislation, and PPE requirements.
Ability to communicate effectively, build customer relationships, manage complex problems and conflict, and escalate technical issues appropriately.

Responsibilities

Build and continually develop productive customer relationships, providing prompt and efficient attention to customer needs.
Use specialized tools and documented procedures to diagnose and complete complex repairs at customer sites.
Perform scheduled preventive maintenance on field power generation products according to documented standards.
Escalate unresolved issues to product specialists or a supervisor.
Coach and develop technicians and apprentices, transfer knowledge, and, as appropriate, provide work direction or review repair plans and parts lists.
Complete required service documentation, including worksheets, timesheets, warranty claims, and quality documents, using handwritten forms or business systems.
Complete training in line with skill and business requirements.
Maintain service vehicles and tools in clean, properly operating condition.
Follow relevant health, safety, and environmental policies, procedures, and legislation, and report issues or incidents to site management and a supervisor.
Communicate effectively with audiences having different needs and deliver customer-focused solutions.
Develop talent, manage complex situations and conflict, and pursue personal development.
Model proactive health and safety behaviors and participate in actions to improve workplace safety.
Translate customer complaints into troubleshooting plans; use workflows, procedures, specialized mechanical and electronic tools, and software diagnostics to isolate faults, validate repairs, and document results.
Select and use appropriate electronic hardware and software service tools, and interpret their results to determine service next steps.
Analyze interactions among engine electrical and mechanical systems, using tools, service publications, and measurements to diagnose and repair issues.
Apply power generation system knowledge and safe work procedures, including PPE, to analyze system operation and integration and complete diagnosis and repair.
Repair and maintain mechanical and electrical products; disassemble and assemble engines or generators; inspect and replace parts; and conduct progressive damage checks according to guidelines.
Create and verify customer, equipment, and technical information; capture required data and document work in the service management system.
Gather technical issue information, use available resources, escalate issues appropriately, and record troubleshooting steps to support timely resolution and handoffs.
Recognize and value differing perspectives and cultures.