Field Service Power Generation Technician

Cummins•Cheyenne, WY

About The Position

Technical specialist and primary customer support contact responsible for diagnosing and performing complex repairs to generators and components at customer sites. The role uses specialized tools and documented procedures to carry out repairs and preventive maintenance on power generation products, while supporting customers and escalating unresolved issues as needed. The technician maintains service vehicles and tools, completes service and warranty documentation, follows Health, Safety and Environmental requirements, and develops the skills of technicians or apprentices through coaching and knowledge transfer. The role also requires effective troubleshooting, interpreting electronic service-tool results, understanding interactions among engine and power-generation systems, and documenting work accurately in business systems.

Requirements

Ability to diagnose and complete complex repairs on generators and power-generation components at customer sites.
Ability to use specialized tools and follow documented procedures and policies.
Knowledge of preventive maintenance practices for power-generation products.
Ability to troubleshoot mechanical and electrical systems, interpret service-tool results, and use service publications and measurements to diagnose and repair equipment.
Knowledge of power-generation system operation and integration, including switchgear, power-system controls, and uninterruptible power supplies.
Ability to complete service documentation and use business or service-management systems.
Commitment to complying with Health, Safety and Environmental policies, procedures, legislation, and PPE requirements.
Ability to communicate effectively, build customer relationships, develop others, and manage complexity and conflict.

Responsibilities

Build and maintain productive customer relationships and respond promptly and efficiently to customer needs.
Use specialized tools and documented procedures to diagnose and complete complex repairs at customer sites.
Perform scheduled preventive maintenance on field power-generation products in accordance with documented standards.
Escalate unresolved technical issues to product specialists or a supervisor.
Coach and develop technicians or apprentices, transfer knowledge and experience, provide work direction when needed, and review repair plans and parts lists when applicable.
Complete service worksheets, timesheets, warranty claims, quality documents, and other required documentation using handwritten forms or business systems.
Complete training in line with skill and business requirements.
Maintain the cleanliness and proper operation of the service vehicle and tools.
Follow relevant Health, Safety and Environmental policies, procedures, and legislation, and report issues or incidents to site management and a supervisor.
Communicate effectively with different audiences and focus on customer needs and solutions.
Support talent development, self-development, and constructive management of complexity and conflict.
Champion health and safety by identifying and reporting issues and participating in improvement actions.
Translate customer complaints into troubleshooting plans; diagnose faults, validate repairs, and document troubleshooting results.
Select and use appropriate electronic service tools and interpret their results to determine service actions.
Analyze interactions among engine electrical and mechanical systems using tools, service publications, and measurements to diagnose and repair products.
Interpret and analyze power-generation system operation and integration, including switchgear, power-system controls, and uninterruptible power supplies, while following safe work procedures and using required PPE.
Repair and maintain mechanical and electrical products; disassemble and assemble engines or generators; inspect and replace components according to reuse guidelines; and perform progressive damage checks.
Create and verify customer, equipment, and technical information, and maintain accurate service-management records.
Gather technical issue information, use available resources, escalate issues to an appropriate level of expertise, and record troubleshooting steps to support timely resolution.
Recognize and value different perspectives and cultures.