Field Service Power Generation Technician

Cummins•Spartanburg, SC

3d•$65,600 - $98,400

About The Position

The Field Service Power Generation Technician is a technical specialist and primary customer support contact who diagnoses and performs complex repairs to generators and their components at customer sites. The role also performs scheduled preventive maintenance, supports customers promptly, documents service work, and escalates unresolved technical issues. The technician maintains service vehicles and tools, follows applicable health, safety, and environmental requirements, and may coach technicians or apprentices and provide work direction.

Requirements

Current valid driver's license.
Five-year motor vehicle report free from major violations.
Pass a Department of Transportation physical.
Three years of driving experience.
Be at least 21 years of age, as required for commercial vehicle operators under federal law.
Comply with DOT driving regulations, including Hours of Service requirements and Electronic Logging Device use.

Responsibilities

Establish and develop productive customer relationships, providing prompt and efficient attention to customer needs.
Use specialized tools and documented procedures to diagnose and complete complex repairs at customer sites.
Perform preventive maintenance on power generation products according to documented schedules and standards.
Escalate unresolved issues to product specialists or a supervisor.
Coach and develop technicians or apprentices, transfer knowledge, and potentially provide work direction or review repair plans and parts lists.
Complete service worksheets, timesheets, warranty claims, and quality documentation using handwritten forms or business systems.
Complete training in line with skill and business requirements.
Maintain service vehicles and tools in clean, proper working condition.
Follow applicable health, safety, and environmental policies, procedures, and legislation, and report issues or incidents to site management and a supervisor.
Translate customer complaints into troubleshooting plans; diagnose faults, validate repairs, and document troubleshooting results.
Select and use appropriate electronic service tools, interpreting results to determine service next steps.
Analyze interactions among engine electrical and mechanical systems to diagnose and repair faults.
Analyze power generation system operation and integration, including switchgear, power system controls, and uninterruptible power supplies, while following safe work procedures.
Repair and maintain mechanical and electrical products, disassemble and assemble engines or generators, inspect and replace components, and perform progressive damage checks.
Create and verify customer, equipment, and technical information, and accurately document completed work in service management systems.
Gather technical issue information, use available resources, escalate issues appropriately, and record troubleshooting steps to support timely resolution.
Communicate effectively, focus on customer needs, develop talent, manage complexity and conflict, pursue self-development, promote health and safety, and value differences.