Field Service Power Generation Technician

Cummins•Manassas, VA

23d

About The Position

The Field Service Power Generation Technician is a technical specialist and primary customer support contact who diagnoses and completes complex repairs to generators and related components at customer sites. The role also performs scheduled preventative maintenance, supports customer needs, documents service work, maintains service vehicles and tools, and follows health, safety, and environmental requirements. The technician may coach or provide work direction to technicians and apprentices, and escalates unresolved technical issues to product specialists or a supervisor.

Requirements

Ability to diagnose and complete complex repairs on generators and power generation components at customer sites.
Ability to use specialized mechanical and electronic service tools, diagnostic software, documented procedures, service publications, and measurements to troubleshoot and repair equipment.
Knowledge of engine systems and their electrical and mechanical interactions, including exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, and sensors.
Knowledge of power generation systems and their integration, including switchgear, power system controls, and uninterruptible power supplies.
Ability to repair and maintain mechanical and electrical products, including disassembling and assembling engines or generators and inspecting or replacing components according to guidelines.
Ability to complete service documentation accurately using service tools and business systems.
Ability to follow health, safety, and environmental policies and safe work procedures, including use of personal protective equipment.
Effective communication and customer service skills.
Ability to escalate technical issues and work effectively with customers, colleagues, product specialists, and supervisors.

Nice To Haves

Experience coaching or developing technicians or apprentices and transferring technical knowledge.
Ability to provide work direction and review repair plans or parts lists.

Responsibilities

Develop productive customer relationships and respond promptly and efficiently to customer needs.
Use specialized tools and documented procedures to diagnose and complete complex repairs at customer sites.
Perform preventative maintenance on power generation products according to documented schedules and standards.
Escalate unresolved issues to product specialists or a supervisor.
Coach and develop technicians or apprentices, transfer knowledge and experience, and potentially provide work direction or review repair plans and parts lists.
Complete service worksheets, timesheets, warranty claims, quality documents, and other required records using handwritten forms or business systems.
Complete training in line with skill and business requirements.
Maintain service vehicles and tools in clean, properly operating condition.
Follow applicable health, safety, and environmental policies, procedures, and legislation, and report issues or incidents to site management and the supervisor.
Troubleshoot customer complaints using guided workflows, procedures, mechanical and electronic service tools, and diagnostic software; validate repairs and document troubleshooting results.
Select and use electronic service tools, interpret their results, and determine next steps for service resolution.
Analyze interactions among electrical and mechanical engine systems and use tools, service publications, and measurements to diagnose and repair issues.
Diagnose and repair power generation systems and their integration, including switchgear, power system controls, and uninterruptible power supplies, while following safe work procedures and using required personal protective equipment.
Repair and maintain mechanical and electrical products; disassemble and assemble engines or generators; inspect and replace components; and perform progressive damage checks according to guidelines.
Create and verify customer, equipment, and technical information, and accurately document completed work in the service management system.
Collect technical issue information, use available resources and data management tools, escalate issues as appropriate, and record troubleshooting steps for timely resolution.
Communicate clearly with different audiences, focus on customer needs, manage complexity and conflict, develop talent, pursue self-development, and value different perspectives and cultures.
Champion proactive health and safety behaviors and participate in actions to improve workplace safety.