Field Service Parts Advisor IV

Rivian•Council Bluffs, IA

7h•Onsite

About The Position

The Parts Advisor supports internal customer experience at Rivian service locations by coordinating parts needs with Regional Parts Specialists, Technicians, Advisors, and local Management. The role requires focus, initiative, strong communication, organization, and the ability to solve operational problems and collaborate across teams. The advisor helps support service teams and customers, promotes continuous improvement, and responds flexibly to ambiguous or unexpected situations. Experience in parts management, process standardization, continuous improvement, and managing escalations is a plus.

Requirements

3–4 years of customer-facing service, material handling or inventory management experience, or equivalent experience in a fast-paced environment.
Ability to work independently ordering, receiving, distributing, and auditing parts; make recommendations to internal and external clients; and address customer objections.
Ability to prepare and disseminate organized, coherent business communications while following established business norms.
Strong communication, organizational, and time-management skills.
Patience, empathy, attention to detail, problem-solving ability, and flexibility in changing conditions.
Positive, high-energy attitude, excellent customer service skills, and ability to multitask and thrive in a fast-paced environment.
Basic mathematics skills for preparing and transacting estimates and payments.
Ability to read and speak fluent English.
Ability to read and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.
Minimum age of 21.
Availability for a regular 40-hour weekly schedule, including weekends and holidays as business needs require; shifts may include evening, overnight, or early morning hours.
No driving-related license suspensions or revocations within the stated 3–5-year period.
Physical ability to sit for 8 or more hours in a day; stand for up to two hours at a time for 8 or more hours a day; walk, bend, kneel, twist, carry, reach, stretch, push, pull, and lift up to 85 pounds.
Frequent use of hands for grasping and using tools, data entry, writing communications, and calling customers or internal partners.

Nice To Haves

High school diploma, GED, or other recognized high school equivalency credential.
Degree or team leadership experience in a fast-paced environment.

Responsibilities

Train and guide others in receiving and stocking parts, inventory management, requesting access to key platforms, responding to customer questions and objections, and following up on associate progress.
Support other Rivian Service Centers when required.
Explain and execute processes and standards, including warranty returns, shipping, channel planning, pre-pulling parts, and indirect purchasing; follow up and provide feedback.
Understand and explain physical inventory preparation and execution.
Communicate with the channel planning team about MIN/MAX levels.
Understand and explain KPIs, metrics, and their significance.
Identify and resolve common parts procurement discrepancies, review transactions for human error, and collaborate to improve processes.
Communicate with technicians and leads and participate in huddles to coordinate efficient customer care.
Identify and order the correct parts needed for repairs.
Source, look up, and understand parts assemblies and subassemblies.
Physically and systematically receive parts and allocate back orders.
Physically and systematically BIN parts and understand, execute, and explain Rivian's BIN scheme.
Use and navigate SharePoint, the Warranty Manual, Write It Right, and Rivian proprietary systems.
Perform daily counts and understand the intended use of the counting tool.
Understand pay types, including Goodwill, Customer Pay, and Internal, and their use cases.
Learn and understand Rivian's maintenance scheduling.
Explain services and provide an exceptional customer experience.
Use a forklift in required areas to transport and organize parts.
Follow Rivian safety requirements.
List and explain the 5S stages and methodology.
Provide exceptional service in accordance with Rivian Guiding Principles.