Field Service Mechanic
About The Position
FirstCall Mechanical is seeking a Field Service Mechanic for KATS, its rotating equipment service and maintenance company. The position is fully remote in the sense that the employee is dispatched from home and travels to customer job sites across the United States. The mechanic installs, maintains, repairs, and troubleshoots equipment, provides technical support to customers, and documents service work. The role calls for mechanical aptitude, a safety-oriented and analytical approach, effective communication, self-motivation, and a commitment to continued learning and customer service. The position reports to the Field Service Superintendent.
Requirements
- Experience with rotating and/or reciprocating equipment.
- Ability to maintain confidentiality.
- High level of mechanical aptitude.
- Safety-oriented, analytical, perceptive, and capable of critical thinking.
- Effective communication and interpersonal abilities.
- Ability to work in a fast-paced, dynamic environment.
- Must be able to meet the physical demands of the role, including lifting 50 pounds and performing tasks involving extended periods of bending, kneeling, and standing.
- Ability to read and comprehend simple instructions, short correspondence, and memos; write correspondence; and present information effectively in one-on-one and small-group situations.
- Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; and draw and interpret graphs.
- Ability to prioritize and organize tasks or assignments to achieve results in a timely manner and simplify processes to maximize workflow.
- Regular use of hands; frequent standing, walking, and sitting; continual climbing or balancing and stooping, kneeling, crouching, or crawling; and ability to regularly lift and/or move up to 75 pounds.
- Vision abilities including close, distance, peripheral, and depth vision, and ability to adjust focus.
- Must be willing to work overtime, weekends, and holidays as required.
Nice To Haves
- Humble, communicative, and willing to listen to other team members.
- Curious, eager to learn, and willing to be coached.
- Self-reflective and willing to assess personal performance and identify opportunities to improve.
Responsibilities
- Install new equipment and ensure it operates correctly.
- Perform proactive service checks and preventive maintenance.
- Diagnose and repair malfunctioning equipment.
- Troubleshoot problems and implement solutions to restore functionality and reduce downtime.
- Provide technical support and guidance to customers on using and maintaining equipment.
- Maintain detailed records of services performed, assets used, and customer interactions.
- Travel frequently to customer sites to provide on-site service.
- Continue learning and developing job knowledge through FirstCall Academy.
- Provide a high level of customer service.
- Work overtime, weekends, and holidays as required.
Benefits
- Competitive weekly pay.
- Medical, dental, and vision coverage, including some company-paid plans.
- 401(k) retirement savings plan with a 5% match.
- Life insurance and short- and long-term disability coverage.
- Up to four weeks of paid time off.
- Nine paid holidays, plus Veterans Day for veterans.
- Company-sponsored education and career advancement programs, including FirstCall Academy, LEAP, and the FirstCall Progression Program.
- $2,500 referral bonus per referral.
- Company vehicle or allowance.
- Mobile phone or phone allowance.
- Uniforms and work boot allowances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
