Field Service Mechanic

Rockstar Recruiting•Saint Louis, MO

1d•Remote

About The Position

The Field Service Mechanic is an experienced Remote Service Technician / Mechanic supporting customers throughout St. Louis, Missouri, and the surrounding region. The position is full-time, remote and field-based, with a day shift and regional travel. The mechanic works from home and travels directly to customer locations in a fully equipped company service vehicle. A company cell phone and laptop are provided. The role involves troubleshooting, repairing, and maintaining heavy-duty trucks and specialized truck-mounted equipment, including bucket trucks and aerial equipment, digger derricks, cranes, high-rail equipment, service trucks, vocational trucks, and chassis- and track-mounted equipment. Work may involve diesel engines, truck chassis, hydraulic and electrical systems, drivetrains, suspension, CAN bus systems, equipment controls, and related components. Equipment serviced includes products from manufacturers such as Terex, Versalift, Elliott, Freightliner, and Stellar. The mechanic independently manages service calls and customer needs while building relationships and developing the customer base in the St. Louis territory. When not working on customer equipment, the employee collaborates with the Field Service Manager and senior leadership on business development. High performers may have opportunities to expand their territory and customer base and potentially build and lead a local field service team as the business develops.

Nice To Haves

Potential to expand the territory and customer base and build and lead a local field service team as the business develops.

Responsibilities

Travel directly from home to customer locations throughout St. Louis and the surrounding territory.
Independently manage assigned service calls, repairs, and customer needs.
Troubleshoot and repair diesel, hydraulic, electrical, drivetrain, chassis, and suspension systems.
Diagnose and repair CAN bus, LMI, and electronic control systems.
Perform preventative maintenance, inspections, diagnostics, and repairs.
Use company-provided diagnostic equipment and software.
Read and interpret electrical schematics, hydraulic diagrams, equipment manuals, and repair orders.
Verify completed repairs and road test vehicles when required.
Maintain accurate inspection reports and repair orders.
Build customer relationships and develop the customer base throughout the territory.
Collaborate with the Field Service Manager and senior leadership to develop new business when not actively working on customer equipment.