Field Service Manager

Guardian Fueling Technologies LLC•Nashville, IN

6h•Onsite

About The Position

The Field Service Manager provides leadership to the service team and management needed to meet the company’s mission, core values, strategic intent, and financial plans. The role helps ensure quality customer service by responding to calls within 24 hours and correcting problems on the first trip. The position requires presence within the branch to carry out its essential duties and participate in branch leadership. The job description notes that duties and responsibilities may change at any time.

Requirements

Ability to provide leadership and management to a service team and achieve established business and financial goals.
Ability to respond to service calls within 24 hours and support correction of problems on the first trip.
Clean motor vehicle record (MVR).
Must pass a drug test and criminal background check.
Ability to lift, stand, walk, drive a company vehicle, and work flexible hours.
Must be present within the branch to perform essential duties and serve as a member of branch leadership.

Nice To Haves

Military and veteran candidates are encouraged to apply.

Responsibilities

Supervise service technicians and develop and maintain an ongoing training program.
Resolve customer concerns, problems, and complaints quickly; use the company’s unconditional guarantee when a customer is not fully satisfied; maintain customer service records; and ensure technicians follow customer directions, including IVR compliance.
Use the GP service module and participate actively in weekly Service Manager calls.
Ensure OSHA and company procedures are followed and provide personnel with a safe work environment.
Recruit, hire, discipline, motivate, train, and retain employees; conduct annual reviews while keeping raises within the budget pool; and ensure personnel maintain appropriate uniforms and a professional image.
Maintain appropriate truck inventory and control to support service calls on the first trip; keep equipment and vehicles clean, safe, and operational; and maintain organized storage of tools and equipment.
Develop and maintain the department budget; oversee accurate service billing; approve service accounts payable with the Guardian Finance Department; and handle service accounts payable.
File startup reports with manufacturers and reports with state and local government; schedule customer training; solicit service contracts and opportunities; and schedule and support construction startups.
Perform project management duties for service projects, assist sales staff with equipment questions, and administer service-related vendor programs.
Promote the company’s mission, strategic intent, branch business plan, and policies through continual communication; support the company’s role as a corporate citizen; and set marketplace standards for quality and customer satisfaction.
Meet or exceed branch-specific management and financial performance criteria, including sales growth, gross margin, total expenses, net income, labor hours paid compared with labor hours billed, and technician efficiency of at least 95%.