Field Service Manager
Sila Services•Lynchburg, VA
•Onsite
About The Position
At Davis Heating, Cooling, Plumbing & Electric, we believe great service starts with great people. For over 79 years, we’ve built our reputation on integrity, craftsmanship, and treating people the right way, including our team. If you’re looking for a place where your work matters, where you can grow professionally, and where you’re supported by a strong team, you may have found your home at Davis. We’re always looking for motivated individuals who want to build a long-term career in the skilled trades or home service industry.
Requirements
- Strong operational and problem-solving skills
- Comfortable managing KPIs, productivity, revenue, and service performance
- Ability to handle customer escalations and high-pressure situations
- Strong communication and leadership skills
- Safety-focused with knowledge of OSHA and field safety requirements
- Valid driver's license and clean driving record
Responsibilities
- Lead, coach, and develop the team.
- Oversee daily field service operations
- Enter daily huddle number (includes: sales, sold hour, MTD, TGLS, & HG sold)
- Navigate customer complaints/concerns to reach an agreement/understanding.
- Gather equipment/materials needed for Installs- for installers to be able to gather & go.
- Answer questions regarding WaterFurnace geothermal ( as best as possible) for customers and sales people.
- Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
- Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
- Set clear expectations and hold the team accountable for results
- Recruit, interview, hire, and onboard technicians
- Identify training needs and help technicians continue developing their skills
- Ensure OSHA, safety, and company standards are followed
- Assist with budgeting, forecasting, staffing, and controlling service-related expenses
- Partner with dispatch, sales, technicians, and leadership to improve operations
- Identify problems quickly and implement solutions
- Build a positive, accountable, high-performing service team
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Paid vacation, sick, and personal days
- Paid training and ongoing education
- Growth opportunities
- Parental leave
- Short-term and long-term disability
- Company-paid life insurance
- Friends and family discounts on services
- Year-round work
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
